Ashley Casey
Registered Pharmacy Technician
Marianna,FL
Overview
18
18
years of professional experience
Work History
Pharmacy Technician
Kelson Drugs
10.2005 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Collected co-payments or full payments from customers.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Counted, measured and compounded medications following standard procedures.
- Resolved third-party billing, computer system and customer service issues.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Set up and modified patient profiles to include current medications and insurance details.
- Managed opening and closing duties for pharmacy.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
Cashier
Winn Dixie
02.2004 - 10.2005
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Tallied cash drawer at beginning and end of each work shift.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Drive Thru/front Cashier
Hardee’s
01.2003 - 01.2004
- Processed credit card, EBT, and gift certificate payments with electronic computer system.
- Assisted customers by answering questions and fulfilling requests.
- Followed company policies, procedures, and practices for accurate recordkeeping and loss prevention.
- Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
- Supported front end procedures to keep items well-stocked to prevent shrinkage.
- Called for back up cashiers during peak times to minimize wait time for customers.
- Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
- Informed front end manager of equipment repair and replacement needs to maintain operations.
- Approached every question or concern with calm and level-headed approach.
- Maintained organized and orderly front end and removed carts, baskets, and debris.
Summary
Driven Pharmacy Technician with 18 years of experience and success in working within fast-paced independent retail pharmacy settings. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Excited to bring talent and record of excellence in customer service to growing pharmacy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Skills
- Patient Education
- Medicare and Medicaid Processes
- Patient Confidentiality
- Pharmacy Records Management
- Advanced Math Skills
- Team Collaboration
- FDA Drug Safety Guidelines
- Manual and Automated Medication Dispensing
- Ordering and Stocking Medications
- Quality Assurance and Control
- Stocking Shelves
- Labeling Prescriptions
- Updating Medication Histories
- Preparing Bubble Packs
- Assisting Pharmacists
- Problem-Solving Skills
- Proper Labeling Procedures
- Drug Storage Procedures
- Equipment Cleaning and Maintenance
- Typing Medication Labels
- Prescription Pricing
- Payment Processing
- Cash Register Operation
- Insurance Claim Processing Software
- Serve Customers
- Fill Orders
- Prescription Refill Fulfillment
- Organization and Prioritization
- Resolving Complaints
- Restock Shelves
- Prescription Preparation
- Profile Updating
- HIPAA
- Prescription Review
- Prescriptions Management
- Pharmaceuticals Mixing
Timeline
Pharmacy Technician
Kelson Drugs
10.2005 - Current
Cashier
Winn Dixie
02.2004 - 10.2005
Drive Thru/front Cashier
Hardee’s
01.2003 - 01.2004