Gavin Deo
Queens
Summary
Detail-oriented assistant manager with over 13 years of progressive leadership experience. Proven ability to establish clear guidelines and enforce consistent policies, resulting in high staff satisfaction and achievement of key objectives. Strong skills in relationship building, multitasking, and decision making.
Overview
20
20
years of professional experience
Work History
Pharmacy Technician
CVS Pharmacy
Far Rockaway
03.2023 - Current
- Dispensed medications accurately to patients following prescription guidelines.
- Maintained inventory by restocking shelves and managing stock levels.
- Assisted customers with medication inquiries and provided excellent service.
- Processed prescription orders using pharmacy management software effectively.
- Educated patients on proper medication usage and potential side effects.
- Ensured compliance with safety regulations and pharmacy policies consistently.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Interpreted and processed medication orders under supervision of pharmacist.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Monitored prescription refill requests and communicated with patients regarding their status.
- Computed charges for medication or equipment dispensed to hospital patients and entered data into computer.
Manager's Assistant
Walgreens
South Ozone park
01.2020 - 03.2022
- Supported management in daily operations and team scheduling to optimize workflow.
- Managed inventory levels, placing orders to ensure consistent stock availability.
- Maintained organized and clean workspaces, promoting efficient operational processes.
Account Manager
Grand Display
02.2018 - 04.2021
- Managed client accounts to drive satisfaction and retention rates.
- Developed strategic plans for enhancing client engagement and relationships.
- Coordinated project timelines and deliverables with cross-functional teams to ensure alignment.
- Provided training and guidance to new account managers for skill development.
- Analyzed client data to identify opportunities for growth and improvement.
President
Target Logistics and Packaging
Ozone Park
08.2015 - 10.2018
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Conducted performance reviews providing coaching and feedback to benefit both company and employee.
- Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
- Maintained safety and emergency readiness among personnel by disseminating information on and monitoring compliance with regulatory and organizational policies.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Oversaw financial management activities, including budget management, accounting and payroll.
- Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Established organizational vision and developed strategies to achieve sales and customer service goals.
- Evaluated documentation such as invoices and shipping paperwork for accuracy and compliance.
- Examined problem-solving concepts, including quantitative methods and techniques and approaches to optimize organizational operations and facilitate decision-making.
- Achieved and surpassed production targets through effective staff management, task allocation and materials coordination.
- Inspected production areas to identify and correct unsafe or unauthorized practices.
- Performed timely and budget-complying project management on multi-faceted issues.
- Devised business and technology strategies to create performance metrics, reporting and analysis systems in support of investigative operations.
- Assist my Accountant if needed.
President
1 East West International
Ozone Park
08.2014 - 08.2015
- Generated thorough and useful reports for use in business decision making.
- Met with clients to discuss expectations to ascertain best ways to meet projected goals.
- Assisted with the development of forward-thinking and effective operational policies to address changing needs.
- Reviewed established procedures to assess areas in need of improvement.
- Implemented unique methods and methodologies, which helped reduce and resolve issues.
- Involved in recruiting and hiring processes to bring on board team members with exceptional aptitude, skill levels and expertise.
- Collected, tracked and evaluated current business and market trend data.
- Researched and led investigations into various areas to drive improvements and devise new processes.
- Assessed employees through on-site observation and interviews to determine strengths and weaknesses in work performance, methods and team functions.
- Keeping close and direct contact with clients to maintain a great professional level of business
Accounting and Assistant Production Manager
G3K Displays
New York
01.2009 - 01.2015
- Managed accounting operations, including updating journal entries, pursuing collections, and reconciling accounts to ensure accurate financial reporting.
- Oversaw accounting functions, including accounts payable and receivable, general ledger management, and expense reporting to maintain financial integrity.
- Prepared month-end closing entries for detailed reporting and recordkeeping.
- Led department's budgeting and accounting efforts, implementing job process that contributed to reduced overall spending.
- Oversaw receivables and payables operations to maintain cash flow efficiency.
- Supported production manager in optimizing operations for efficient output.
- Travel to different offices and manufacturing plants to verify samples are being made according to clients' specifications.
Management /Accounting Manager
Integrated Display Company ( IDC )
New York
01.2006 - 01.2009
- Managed accounting operations, including updating journal entries, pursuing collections, and reconciling accounts to ensure accurate financial reporting.
- Oversaw accounting tasks, including accounts payable and receivable, general ledger management, and expense reporting to maintain financial integrity.
- Calculated and determined accurate monthly revenues by reconciling and reviewing operations databases and accounting system records.
- Handled accounting operations such as updating journal entries, pursuing collections and reconciling accounts.
- Reviewed and approved contracts, expenditures and purchase orders.
- Ensured accuracy and completeness of accounting staff outputs by reviewing workflows and verifying compliance with standards.
Education
Bachelor of Accountancy - Business And Managerial Economics
NYU
New York, NY08-2007
High School Diploma -
John Adams High School
Ozone Park, NY04-2005
Skills
- Medication dispensing
- Patient safety education
- Medication dispensing
- Prescription processing
- Patient education
- Patient education
- Customer relationship management
Languages
English
Professional
Spanish
Limited
Timeline
Pharmacy Technician
CVS Pharmacy
03.2023 - Current
Manager's Assistant
Walgreens
01.2020 - 03.2022
Account Manager
Grand Display
02.2018 - 04.2021
President
Target Logistics and Packaging
08.2015 - 10.2018
President
1 East West International
08.2014 - 08.2015
Accounting and Assistant Production Manager
G3K Displays
01.2009 - 01.2015
Management /Accounting Manager
Integrated Display Company ( IDC )
01.2006 - 01.2009
Bachelor of Accountancy - Business And Managerial Economics
NYU
High School Diploma -
John Adams High School