ASHLEY CASTRO
Stay At Home Mom
Joliet,Illinois
20
years of professional experience
Experienced hospitality and beverage management professional with more than 14 years of progressive experience in restaurant and fine-dining environments. Including Restaurant management at TGI Fridays and Levy Restaurants. Skilled in food and beverage operations, coaching and training, inventory control, guest relations, conflict resolution, and team leadership. Known for maintaining high service standards, developing staff, and creating positive guest experiences.
Working as a legal specialist at TCF Bank corporate office, dealing with garnishments, account holds and cutting checks.
Work History
Family Care
5 Years 3 Months- Managed full-time household and family schedule, ensuring organization and effective time management.
- Coordinated complex schedules and activities, prioritizing day-to-day tasks in a fast-paced environment.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
Restaurant Manager
14 Years 4 Months- Led restaurant operations, enhancing team performance and service standards to boost guest satisfaction and meet daily business needs.
- Oversaw beverage operations and inventory control while coaching staff to ensure high-quality service execution in a fast-paced restaurant environment.
- Supported front-of-house operations through effective team leadership and training, resolving guest issues to uphold restaurant standards.
- Progressed through multiple customer-facing roles, building a strong foundation in hospitality, service, beverage knowledge, and guest relations.
- Associate Manager | Aug 2016 – Jul 2021
- Bar Manager | Sep 2014 – Aug 2016
- Associate Manager | Feb 2012 – Sep 2014
- Host / Server / Bartender | Mar 2007 – Feb 2012
Supervisor
8 Months- Supervised service operations and staff to ensure exceptional guest experience and seamless event hospitality.
- Supervisor, Chicago Stadium Club; Acting Manager, The Ketel One Club.
- Supervised daily food service operations, ensuring guest satisfaction and service standards.
- Coordinated front-of-house and back-of-house teams to support smooth event execution.
- Trained staff on POS procedures, cash handling, and hospitality expectations.
- Planned dinner accommodations for high priority clientele.
Legal Department Specialist
1 Year 1 Month- Processed levies and monitored Regulation D activity while placing holds on accounts and supporting legal and compliance processes.
- Handled detail-sensitive financial documentation and followed established regulatory procedures.
- Processed account maintenance requests, ensuring accurate updates across banking systems and customer records.
- Resolved complex client issues by coordinating with branches, operations teams, and internal support units.
- Reviewed documentation for compliance with bank policies, regulatory requirements, and audit standards.
Education
- General Studies
High School Diploma
Early Graduate
Skills
Food & Beverage Operations
Fine Dining & Guest Service
Team Leadership
Coaching & Training
Bar & Beverage Management
Inventory Control
Guest Complaint Resolution
Communication
Restaurant Operations
Staff Development
Problem Solving
Teamwork
Strong Organization Skills
Very Detail Oriented
Timeline
Family Care
Stay At Home Mom
07.2021 - CurrentRead More
Supervisor
Levy Restaurants
12.2013 - 08.2014Read More
Legal Department Specialist
TCF Bank
12.2010 - 01.2012Read More
Restaurant Manager
TGI Fridays
03.2007 - 07.2021Read More
Joliet Junior College
from General Studies
Read More
Plainfield South High School
High School Diploma
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