Ashley Caviness
Reidsville,NC
Summary
Compassionate Certified Medical Assistant with extensive experience at Glen Raven Medical, excelling in patient care and clinical documentation. Proven ability to enhance clinic efficiency and reduce wait times through effective patient scheduling and organization. Skilled in EHR management and specimen collection, ensuring optimal patient outcomes and seamless care transitions.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Glen Raven Medical
Burlington, NC
04.2013 - 03.2025
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physician with various procedures, ensuring comfort and accuracy for optimal patient outcomes, Such as EKG's, Cardiovascular stress test, Echocardiogram and Carotid Ultra Sound
- Collected and documented patient medical information such as blood pressure and weight.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Taught patients about medications, procedures, and care plan instructions.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
- Answered telephone calls to triage and assist patients needs.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed prior-authorization for medications and procedures to ensure health insurance coverage.
- Performed venepuncture, finger sticks.
Phlebotomist
Annie Penn Hospital
Reidsville, NC
09.2021 - 11.2023
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Performed venepuncture, finger sticks.
Certified Medical Assistant
Lebauer Healthcare
Burlington, NC
08.2009 - 07.2013
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Performed urinalysis, EKG's, Phlebotomy, Suture removals, Dressing change, Administered vaccinations.
- Collected and documented patient medical information such as blood pressure and weight.
Education
Associate of Science - Medical Assisting
ECPI College of Technology
Greensboro, NC06-2009
Skills
- Patient scheduling
- Patient care
- Medical terminology
- Specimens collection and processing
- HIPAA compliance
- Clinical documentation
- Medication administration
- Electronic health records
- Vital sign monitoring
- Problem-solving
Certification
CPR and AED
Timeline
Phlebotomist
Annie Penn Hospital
09.2021 - 11.2023
Certified Medical Assistant
Glen Raven Medical
04.2013 - 03.2025
Certified Medical Assistant
Lebauer Healthcare
08.2009 - 07.2013
Associate of Science - Medical Assisting
ECPI College of Technology