Ashley Cenzano
Tolono,IL
Summary
Energetic professional in hospitality, known for high productivity and efficient task completion. Possess specialized skills in customer service, order accuracy, and time management. Excel in communication, teamwork, and adaptability, ensuring exceptional dining experiences for guests. Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Overview
12
12
years of professional experience
Work History
Server/Bartender
Smoke and Shine
Tolono, IL
01.2022 - Current
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Addressed complaints to kitchen staff and served replacement items.
- Greeted customers, answered questions and recommended specials to increase profits.
- Stocked service areas with supplies during slow periods.
- Delivered food orders promptly and courteously.
- Explained menu items, describing ingredients and cooking methods upon request.
PSR Lead/Supervisor
Carle Clinic
Urbana, IL
09.2020 - 07.2021
- Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
- Prepared and presented reports on team performance, challenges, and achievements to senior management.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Documented timecard data, maintenance logs and production logs.
- Streamlined workflow processes, reducing project completion times.
- Identified opportunities for process improvements, leading to cost reductions and increased productivity.
- Ensured compliance with safety regulations and industry standards.
BSR
Carle Foundation Hospital
Urbana, IL
05.2015 - 09.2020
- Identified needs of customers promptly and efficiently.
- Worked effectively in team environments to make the workplace more productive.
- Utilized various software and tools to streamline processes and optimize performance.
- Assisted with customer requests and answered questions to improve satisfaction.
- Coordinated and participated in a variety of duties associated with daily clinic preparation process including: patient identification, patient check in/out, charge posting, cash management, patient appointment scheduling, patient registration and account set-up, phone calls.
- Reported medical information obtained from patients and referring physicians accurately, completely and in a timely manner.
- Distributed all messages according to practice communication standards.
- Served as a role model by conducting self in a responsible, professional m
PSR
Carle Clinic
Champaign, IL
04.2013 - 05.2015
- Identified needs of customers promptly and efficiently.
- Worked effectively in team environments to make the workplace more productive.
- Utilized various software and tools to streamline processes and optimize performance.
- Assisted with customer requests and answered questions to improve satisfaction.
- Coordinated and participated in a variety of duties associated with daily clinic preparation process including: patient identification, patient check in/out, charge posting, cash management, patient appointment scheduling, patient registration and account set-up, phone calls.
- Reported medical information obtained from patients and referring physicians accurately, completely and in a timely manner.
- Distributed all messages according to practice communication standards.
- Served as a role model by conducting self in a responsible, professional manner.
- Managed all incoming patient care requests related to in-basket activities, referrals, work que activity, and incoming telephone calls.
Education
Bachelor of Arts - Communications
Southern Illinois University
Carbondale, IL12-2012
Skills
- Team collaboration
- Phone reception
- Document management
- Transcription services
- Scheduling appointments
- Microsoft office
- Typing speed
Timeline
Server/Bartender
Smoke and Shine
01.2022 - Current
PSR Lead/Supervisor
Carle Clinic
09.2020 - 07.2021
BSR
Carle Foundation Hospital
05.2015 - 09.2020
PSR
Carle Clinic
04.2013 - 05.2015
Bachelor of Arts - Communications
Southern Illinois University