Ashley Chance
Lithonia
Summary
Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.
Experienced Patient Care Coordinator proficient in directing patient care programs that are both high-quality and efficient.
Overview
11
11
years of professional experience
Work History
Patient Care Coordinator
Emory Healthcare
Atlanta
09.2025 - Current
- Coordinated patient appointments and referrals within the healthcare system.
- Managed patient records using electronic health record systems.
- Communicated with multidisciplinary teams to ensure seamless patient care.
Patient Service Coordinator
Emory Healthcare
08.2022 - Current
- Providing excellent customer service to the patient while welcoming and checking them in for their appointments
- Communicating with patients, families and staff to troubleshoot and meet patient needs while waiting to see their provider
- Following approved standard operating procedures to complete technical and administrative tasks
- Arriving appointments, confirmation and updating of patient demographics, registration, and insurance information, scheduling, entering referrals, providing information about insurance coverage, collecting copays.
Security Field Technician (Internship)
Wiscom Inc.
08.2023 - 12.2023
- Testing security systems hardware and correcting malfunctions to restore the conformance of the equipment to established standards
- Working with data, alarm and monitoring circuits
- Relocating security systems equipment
- Conducting research and analyzing test measurements
- Assisting in designing security systems within City facilities
- Evaluating present systems and recommending system expansion, modification, and replacement
Patient Service Provider
CVS Pharmacy
01.2021 - 08.2022
- Preparing new prescription and refill requests for patients
- Dispensing medication to patients per the prescription, or provider's orders
- Packing and labeling a prescribed medication
- Processing insurance claims
- Assisting with Cardinal and weekly drug order
- Conducting yearly inventory audits and pharmacy reviews
- Work effectively with store management and store crews
- Supervise the store's crew through assigning, directing and following up of all activities
- Effectively communicate information both to and from store management and crews
- Assist customers with their questions, problems and complaints
- Promote CVS customer service culture. (Greet, offer help, and thank)
- Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers
- Maintain customer/patient confidentiality
- Advanced communication skills
- Ability to work a flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed
Pharmacy Technician
CVS Pharmacy
08.2014 - 03.2022
- Installation, maintenance, repair, modification, and testing of access control, closed circuit television (CCTV) and security systems hardware and software.
- Installing, maintaining, repairing and testing data cable and wiring, electronic door locks, access card readers, door position switches, request to exit detectors, CCTV cameras or security systems related hardware
Education
Bachelor of Informaon Technology - Information And Communication Technology
Clayton State University
Morrow, Georgia 08.2019 - 12/2023
Skills
- Analytical Skills
- Problem Solving
- Communication
- Digital
- Organizational and Time Management
- Technical
- Adaptability
- Critical Thinking
Personal Information
Title: Patient Service Coordinator
Timeline
Patient Care Coordinator
Emory Healthcare
09.2025 - Current
Security Field Technician (Internship)
Wiscom Inc.
08.2023 - 12.2023
Patient Service Coordinator
Emory Healthcare
08.2022 - Current
Patient Service Provider
CVS Pharmacy
01.2021 - 08.2022
Bachelor of Informaon Technology - Information And Communication Technology
Clayton State University
08.2019 - 12/2023
Pharmacy Technician
CVS Pharmacy
08.2014 - 03.2022