Ashley Chapman

• Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
• Used CRM software to maintain detailed contact logs and account records.
• Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
• Answered customers' questions regarding products, prices, and availability.
• Contact & Renew current customers maintenance agreements.
• Renew an average of 60 renewals per month in addition to writing new agreements.
• Call new potential customers technicians notify of who are interested in maintenance agreements and explain the benefits of being a maintenance customer.
• Follow up with customers to assure maintenance agreements are sent back in so services are performed on a timely manner.
• Work closely with outside sales on needs customers may have for renewals.
• Provide customers with inspection reports, w-9's, & certificate of insurance as neededGenerate monthly maintenance agreement renewal reports for multiple stores within company.
• Report monthly totals of all inside sales representatives agreements sold to managers.

Customer service

Directed call inquiries to appropriate departments promptly.

Managed payment processing for all city invoices.

Prepared documentation for city council gatherings.

Sent checks to complete invoice payments.

Managed water and tax collection processes.

Organized incoming mail each day.