Summary
Work History
Education
Skills
Languages
Timeline
Generic

Ashley Chavez

Mission,Texas

Summary

Proven Customer Service Representative and compassionate Home Provider, excelling in critical thinking and customer relations. Achieved increased loyalty at Primeline DME through empathetic conflict resolution and efficient complaint handling. Developed personalized care plans at Truemed Home Care, enhancing client wellbeing. Demonstrates active listening and data entry skills, fostering trust and satisfaction.

Work History

Customer Service Representative

Primeline DME
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Home Provider

Truemed Home Care
  • Implemented positive behavior management techniques effectively reducing instances of challenging behaviors among clients.
  • Managed household budgets and expenses for clients'' homes while maintaining financial responsibility.
  • Delivered comprehensive training on emergency procedures for all household members resulting in increased preparedness in crisis situations.
  • Provided transportation for clients to appointments, social events, and community activities, fostering social engagement and inclusion.
  • Enhanced client experience by providing a safe, supportive, and welcoming living environment.
  • Developed personalized care plans for each client to address their unique needs and goals.
  • Offered emotional support to clients during challenging times or when facing personal obstacles.
  • Assisted clients with daily living tasks, promoting their independence and overall wellbeing.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Assisted with daily living activities, running errands, and household chores.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.

Education

Edcouch-Elsa High School
Edcouch, TX

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Complaint handling
  • Client relations
  • Call management
  • Paperwork processing

Languages

Spanish
Professional Working

Timeline

Customer Service Representative

Primeline DME

Home Provider

Truemed Home Care

Edcouch-Elsa High School

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Ashley Chavez