Ashley Christian
Lufkin,TX
Summary
Motivated and high energy professional with 15+ years of experience in dental office setting, ranging from chairside assisting to insurance and treatment coordination. Quick learner and successful in building relationships with coworkers and patients. Capable patient representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Insurance & Treatment Coordinator
Dental Center Of Lufkin
09.2022 - 10.2023
- Laid out potential payment plans for patients.
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Educated patients on dental benefits and coordinated proper payment with insurance companies.
- Completed annual chart audits.
- Communicated with insurance companies to verify coverage and obtain authorizations for dental treatments and procedures.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Explained treatment choices to patients and helped determine best options.
Lead Dental Assistant
Mylene L Buttross, DDS
12.2019 - 08.2021
- Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment,
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Assisted dentist in all procedures
- Infection Control Officer
- Lab Case Coordinator
- OSHA Compliance Officer
- Maintenance of all Dental Equipment
- Cross trained with front office with scheduling and processing payments, corresponding with patients for appointments and inquries
- Inventory control
Lead Dental Assistant
Philip K. Brown, DDS
06.2008 - 10.2019
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information and maintaining records.
- Fluent in Dentrix Dental Software
- Assisted Dentist in all procedures
- OSHA compliance/Infection Control Officer
- Lab Case Coordinator
- Inventory Control Officer
- Verified proper operation of dental equipment by completing preventive maintenance, troubleshooting malfunctions, and calling for repairs.
Education
License #14973
Houston Dental Assistant School
Houston, TX06.2008
Business Administration
Angelina College
Lufkin, TX2000
Central High School
Pollok, TX1999
Skills
- Patient Schedule Management
- Patient Care Standards
- Patient Intake Procedures
- Advising and Educating Patients
- Taking Medical and Dental Histories
- Universal Precautions
- Addressing Patient Inquiries
- Clerical Support
- Personable Communication
- Detail Oriented
- High Pressure Efficiency
- New Hire Training
- Knowledge of Dental Insurance
Certification
CPR certified
Timeline
Insurance & Treatment Coordinator
Dental Center Of Lufkin
09.2022 - 10.2023
Lead Dental Assistant
Mylene L Buttross, DDS
12.2019 - 08.2021
Lead Dental Assistant
Philip K. Brown, DDS
06.2008 - 10.2019
License #14973
Houston Dental Assistant School
Business Administration
Angelina College
Central High School