Ashley Clem-Juarez
Searcy,AR
Summary
Experienced healthcare professional ready to contribute to efficient patient care and administrative excellence. Skilled in medical terminology, patient coordination, and electronic health records management. Strong focus on team collaboration and adaptability, ensuring reliable support in dynamic environments. Known for effective communication, organizational skills, and results-driven approach.
Overview
8
8
years of professional experience
Work History
Health Unit Coordinator
Unity Health - White County Medical Center
10.2021 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
- Assembled and maintained patient medical records and other documents related to patient care.
- Assisted with processing patient admissions, transfers and discharges.
- Increased efficiency in the workplace by training new Health Unit Coordinators on policies, procedures, and software applications.
- Managed multiple priorities simultaneously while maintaining attention to detail under pressure in a fast-paced healthcare environment.
- Responded to patient call lights to expedite appropriate follow-through.
- Ensured patient safety through strict adherence to HIPAA regulations and maintaining confidentiality of sensitive information.
- Maintained accurate patient records through diligent data entry and timely updates in the electronic health record system.
- Ordered supplies proactively to ensure adequate stock levels were maintained at all times within the health unit.
- Contributed to a welcoming environment for patients and their families as the first point of contact at the health unit''s reception desk.
- Served as an integral part of the health unit by willingly taking on additional responsibilities as needed, demonstrating adaptability and teamwork.
- Entered work orders into computer system for appropriate departments regarding maintenance issues and biomed needs.
- Assisted in the development and implementation of policies and procedures to enhance overall health unit operations.
- Supported quality improvement initiatives by participating in audits, identifying areas of concern, and suggesting solutions for enhanced performance.
- Collaborated with interdisciplinary teams to coordinate optimal care plans for patients, resulting in improved outcomes.
- Provided care for 30-patient unit, coordinating day-to-day hygiene, feeding and quality of life functions.
- Coordinated continuing education opportunities for healthcare team, ensuring up-to-date practices and compliance with current healthcare standards.
- Facilitated timely response to patient emergencies by coordinating with nursing staff and ensuring immediate communication with medical personnel.
- Facilitated supportive environment for patients and visitors, addressing inquiries and directing them to appropriate departments.
- Reduced administrative burden on nurses and doctors by taking on additional clerical tasks, allowing more focus on patient care.
- Coordinated with multiple healthcare professionals to assemble patient care plans, enhancing quality and continuity of care.
Medical Secretary
ARcare
08.2020 - 02.2021
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Supported office staff and operational requirements with administrative tasks.
- Located, checked in, and pulled medical records for patient appointments and incomplete charts.
- Enhanced office productivity by handling high volume of callers per day.
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
- Improved billing processes by diligently verifying insurance coverage, submitting claims, and following up on unpaid balances.
- Streamlined office communications by promptly answering phone calls, routing messages, and providing accurate information to patients.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing calendars for multiple physicians.
- Contributed to the reduction of no-shows by sending appointment reminders via phone or email as per patient preferences.
Clinical Support Associate
Unity Health - White County Medical Center
06.2016 - 11.2020
- Improved patient care by efficiently managing clinical support tasks and maintaining organized patient records.
- Adhered diligently to HIPAA requirements when handling sensitive patient information to maintain confidentiality at all times.
- Enhanced team collaboration by assisting in staff training, ensuring smooth transitions for new hires.
- Maintained a clean, safe environment for patients and staff through diligent adherence to infection control protocols.
- Championed a positive work environment through proactive communication, active listening, and fostering strong professional relationships with colleagues.
- Provided attentive, empathetic support to anxious patients during diagnostic testing or treatments, reducing stress levels significantly.
- Provided valuable assistance during emergency situations, remaining calm under pressure and taking appropriate actions to ensure patient safety.
- Contributed to positive patient outcomes through conscientious monitoring of vital signs and reporting abnormalities promptly to medical personnel.
- Noted physician orders in chart and completed directed actions.
- Monitored patient progress and reported changes to healthcare professionals.
Education
High School Diploma -
Cave City
Cave City, AR05-2015
Skills
- Professionalism and Ethics
- Workflow Coordination
- Patient Scheduling Expertise
- Critical thinking abilities
- Training and Mentoring Abilities
- Basic Life Support for Health Care Providers (BLS)
- Decision-Making
- Organizational Goal Development
Timeline
Health Unit Coordinator
Unity Health - White County Medical Center
10.2021 - Current
Medical Secretary
ARcare
08.2020 - 02.2021
Clinical Support Associate
Unity Health - White County Medical Center
06.2016 - 11.2020
High School Diploma -
Cave City
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