Ashley Cobb
Memphis,TN
Summary
Experienced Medical Assistant skilled in patient care and clinical support. Proficient in administering vital signs, managing patient flow, and maintaining accurate medical records. Committed to improving patient experiences and operational efficiency in healthcare settings. I have over 15+ years of customer service.
Overview
21
21
years of professional experience
Work History
Medical Assistant
Memphis Medical Specialists
09.2014 - Current
- Administered patient care, ensuring comfort and addressing concerns promptly.
- Assisted in scheduling appointments, optimizing patient flow and clinic operations.
- Performed routine clinical tasks, including vital signs measurement and lab specimen collection.
- Educated patients on treatment plans and medication adherence effectively.
- Streamlined office processes, reducing wait times and enhancing patient satisfaction levels.
- Collaborated with healthcare providers to coordinate patient referrals and follow-ups efficiently.
- Implemented electronic health record updates, ensuring accuracy of patient information management.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
Cashier
Danvers Restaurant
06.2005 - 10.2013
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of workstations to enhance operational efficiency.
- Assisted in training new cashiers on register operations and customer service protocols.
- Monitored inventory levels, notifying management of low stock or discrepancies as needed.
- Collaborated with team members to streamline checkout processes, reducing wait times for customers.
- Implemented best practices for cash handling, ensuring compliance with company policies.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
Education
High School Diploma -
Melrose High School
Memphis, TN05-2004
CMA - Medical Assistant
Concorde Career College
Memphis, TN06-2013
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital signs monitoring
- Compassionate caregiver
- Sterilization techniques
- Maintaining confidentiality
- Professionalism and ethics
- Trustworthy companion
- Adaptable
- Patient relations
- Inventory and supply management
- Simple dressings
- Inventory management
- Emergency response preparedness
Timeline
Medical Assistant
Memphis Medical Specialists
09.2014 - Current
Cashier
Danvers Restaurant
06.2005 - 10.2013
CMA - Medical Assistant
Concorde Career College
High School Diploma -
Melrose High School