Ashley Cole
Nashua
Summary
Detail-oriented client service associate recognized for exceptional organizational skills and a talent for engaging with diverse customer profiles. Proven ability to thrive in fast-paced environments, prioritizing tasks and multitasking effectively to meet personal and business objectives. Known for successfully resolving escalated customer support issues while maintaining high levels of satisfaction, contributing to overall company success. Proficient in CRM systems, complemented by strong active listening abilities that enhance communication and foster lasting customer relationships.
Overview
10
10
years of professional experience
Work History
Patient Coordinator/Receptionist
Rose Dental
Nashua, NH
05.2024 - Current
- Coordinated patient scheduling to optimize clinic workflow and reduce wait times.
- Managed patient records, insurances and payments
- Facilitated communication between patients and healthcare providers to enhance care delivery.
- Provided treatment plans to patients, going over them in detail about insurance
- Developed and maintained strong relationships with patients, ensuring satisfaction and retention.
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
- Maintained scheduling for providers
Customer Service Representative
American Carpet South
Hudson, NH
06.2019 - 04.2024
- Answered inbound calls, chats and emails to facilitate customer service
- Made outbound calls to obtain account information
- Promoted to high customer satisfaction by resolving problems with knowledgeable and friendly service
- Improved customer service wait times to mitigate complaints
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Helping installers close their jobs when completed and following up with customer to make sure very satisfied
- Communicating with stores to ensure customer satisfaction
Assistant Manager
Payless ShoeSource
Nashua, NH
08.2017 - 05.2019
- Directed and led employees, supervising activities to drive productivity and efficiency
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives
- Mentoring staff to enhance skills and achieve daily target, using hands on and motivational leadership
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Reviewed completed work to verify consistency, quality and conformance
- Maintained inventory accuracy by counting stock on hand and reconciling discrepancies
- Handling cash/credit transactions
- Worked on returns/damaged product
Store Manager
Piercing Pagoda
Nashua, NH
04.2016 - 08.2017
- Recruited and hired qualified candidates to fill positions
- Entered time and attendance logs in preparation for payroll
- Led team meetings and one on one coaching sessions to continuously improve performance
- Enhanced team member performance through strategic and tactical approaches, motivational couching and training
- Trained employees on additional job positions to main coverage of roles
- Enforced customer service standards and resolved customer problems to uphold quality service
- Completed thorough opening and , closing and shift change functions to maintain operational standards each day
- Determined marketing strategies by reviewing operating and financial statements and departmental sales record
- Monitored staff performance and addressed issues
- Handled cash/credit transactions
Education
Hair and Beauty -
Continental Academie of Hair Design
Hudson, NH06.2016
General - undefined
Nashua High School North
Nashua, NH06.2014
Skills
- Patient scheduling
- Record management
- Insurance verification
- Payment processing
- Treatment plan explanation
- Relationship building
- Front office efficiency
- Call handling
- Cash/credit handling
- Creative problem solving
- Multitasking and prioritization
- Upbeat and positive personality
- Understanding customer needs
- Inbound and outbound calling
- Microsoft office expertise
Timeline
Patient Coordinator/Receptionist
Rose Dental
05.2024 - Current
Customer Service Representative
American Carpet South
06.2019 - 04.2024
Assistant Manager
Payless ShoeSource
08.2017 - 05.2019
Store Manager
Piercing Pagoda
04.2016 - 08.2017
General - undefined
Nashua High School North
Hair and Beauty -
Continental Academie of Hair Design