Ashley Collins
Spring Hill,FL
Summary
An enthusiastic, positive, and motivated professional, who understands that delivering fantastic customer service is the key to generating sales. An articulate and clear communicator, with the ability to respond to changing business requirements. Demonstrates a desire to meet expectations. Able to combine commercial insight along with extensive experience to further grow any business. Currently seeking work in an environment that is both rewarding, and challenging, and which offers real career progression opportunities.
Overview
14
14
years of professional experience
Work History
Assistant Life Enrichment Coordinator
Oak Hill Assistant Living
02.2024 - Current
- Established strong relationships with community partners to bring additional resources and opportunities to enrich the lives of residents.
- Collaborated with interdisciplinary teams to assess resident preferences and develop personalized activities that promoted physical, mental, and emotional well-being.
- Encouraged social interaction and relationship-building among residents by facilitating group activities, clubs, and discussion sessions tailored to common interests.
- Enhanced resident engagement by organizing and implementing a diverse range of activities, events, and programs.
- Promoted a positive environment within the facility by fostering teamwork among staff members and encouraging collaborative problem-solving efforts.
- Evaluated program effectiveness regularly, utilizing feedback from residents, families, and staff to make continuous improvements in programming offerings.
- Collaborated closely with residents, using effective communication to better understand favorite activities.
Key Holder
Dollar General
06.2023 - 03.2024
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Managed store personnel by delegating tasks and supervising daily operations.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Streamlined opening and closing procedures as integral member of store staff.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
- Mentored junior staff members, helping them develop their skills to advance within the company successfully.
- Contributed to store profitability by identifying opportunities for upselling and cross-selling products.
- Implemented loss prevention measures to minimize shrinkage rates within the store effectively.
Delivery Driver
DoorDash
03.2020 - 12.2023
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Assistant Manager
Dollar General
06.2016 - 05.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Created employee schedules to align coverage with forecasted demands.
Instructor
Indoor Shooting Company
05.2010 - 03.2016
- Designed and Marketed Classes for all ages and members of the community, specialization in women-focused personal protection inside the home
- Managed and Trained new employees and prepared work, and class schedules
- Received/ Made Outgoing/Incoming business related transactions by phone
- Ordered and maintain inventory, Stocked and organized ammunition (10-70lbs),
- Designed and maintained Company Website, Recovery of monthly reports.
Education
No Degree - Massage Therapy
Lincoln Technical Institute - Shelton
Shelton, CT08.2008
High School Diploma -
Shelton High School
Shelton, CT06.2007
Skills
- Documentation And Reporting
- Innovation and Creativity
- Activity Coordination
- Assessment and Evaluation
- Creative Program Development
- Strong Work Ethic
- Attention to Detail
- Decision-Making
- Relationship Building
- Public Speaking
- Content Development
- Presentation Skills
Timeline
Assistant Life Enrichment Coordinator
Oak Hill Assistant Living
02.2024 - Current
Key Holder
Dollar General
06.2023 - 03.2024
Delivery Driver
DoorDash
03.2020 - 12.2023
Assistant Manager
Dollar General
06.2016 - 05.2020
Instructor
Indoor Shooting Company
05.2010 - 03.2016
No Degree - Massage Therapy
Lincoln Technical Institute - Shelton
High School Diploma -
Shelton High School
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