Ashley Collins
Syracuse,NY
Summary
Dynamic and results-driven professional with extensive experience in customer relations and organization skills at St. Joseph Medical Center. Proven track record in enhancing operational efficiency and accuracy in cash management. Adept at fostering positive team environments while mentoring staff to achieve performance excellence. Strong time management abilities ensure optimal service delivery.
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Friendly Job Title with Number years of experience carrying out clerical and customer service tasks. Detailed and precise when entering Type data and assisting colleagues. Skilled at supporting customers with simple and complex needs with professionalism.
Overview
9
9
years of professional experience
Work History
Receptionist
ST Joseph Medical Center, Hospital, Yonkers .Newyork
Syracuse, NY
05.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Assistant Manager
Dunkin Dounts
Clay, NY
10.2022 - 05.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Assistant Manager
Jimmy John’s
Syracuse Ny
07.2020 - 10.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
Assistant Manager
Bruegger's Bagels
East Syracuse, NY
02.2016 - 07.2020
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Increased sales through effective merchandising strategies and targeted promotions.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
Education
High School Diploma -
Corcoran High School
Syracuse, NY06.2011
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer/Client relations
Timeline
Receptionist
ST Joseph Medical Center, Hospital, Yonkers .Newyork
05.2024 - Current
Assistant Manager
Dunkin Dounts
10.2022 - 05.2024
Assistant Manager
Jimmy John’s
07.2020 - 10.2022
Assistant Manager
Bruegger's Bagels
02.2016 - 07.2020
High School Diploma -
Corcoran High School