Ashley Colon
Middletown,NY
Summary
Developed strong customer service and multitasking skills in high-paced restaurant environment. Demonstrates ability to manage multiple responsibilities while maintaining positive and professional attitude. Seeking to transition into new field, leveraging skills in effective communication and team collaboration.
Overview
11
11
years of professional experience
Work History
Server
At Your Service By Christine
04.2022 - Current
- Preparing event spaces/hostess's home by setting tables, buffets, and decoration.
- Greeting guest, and helping them find their designated seating, address any concerns the guest may have
- Serving food, taking al carte orders, and refilling beverages
- Removing plates and glassware between courses
- Cleaning and break down post event.
Server
Stella 34
12.2016 - 09.2019
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Front Desk Agent
The Brooklyn Hotel
01.2014 - 06.2016
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
Education
High School Diploma -
Satelite Academy
NY,NY06.2012
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Personable
- Hospitality service expertise
- Customer service
- Food sales and promotion
Languages
Spanish
Professional Working
Timeline
Server
At Your Service By Christine
04.2022 - Current
Server
Stella 34
12.2016 - 09.2019
Front Desk Agent
The Brooklyn Hotel
01.2014 - 06.2016
High School Diploma -
Satelite Academy
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