Ashley Colon
Chicago,IL
Summary
Results-driven professional with over ten years in customer service and hospitality. Expertise in problem-solving and fostering positive customer experiences, contributing to increased guest loyalty and satisfaction. What's important to me is creating an atmosphere that people want to keep coming back to. It's not always "what" you're selling..YOU are the brand. People want to come back to you. And I believe I have that factor.
Overview
2026
2026
years of professional experience
Work History
Sr. Lead Guest Advisor
Spavia Day Spa
Chicago, Illinois
09.2016 - 01.2026
- Assisted customers with product selection and inquiries.
- Maintained product displays and ensured cleanliness of the store.
- Processed transactions accurately at the cash register.
- Collaborated with team members to enhance customer experience.
- Provided knowledgeable support on store policies and promotions.
- Handled merchandise restocking to maintain inventory levels.
- Engaged with customers to build rapport and encourage loyalty.
- Participated in training sessions to improve product knowledge and service skills.
- Served multiple guests while maintaining composure to reduce wait times during busy or peak periods.
- Answered phone calls from customers regarding product availability and pricing information.
- Set up advertising displays or arranged services to highlight promotional events.
- Provided excellent customer service to ensure customer satisfaction.
- Resolved customer complaints in a professional manner.
- Thanked guests for visits to demonstrate appreciation for business.
- Determined guest needs and answered questions to foster positive experience.
- Maintained lobby and front desk areas to create visual excitement and guest interest.
- Assisted in training new employees on company policies and procedures.
- Established and maintained guest relationships to yield positive online reviews, favorable feedback and repeat business.
- Took initiative to stay informed of new or existing offerings to better serve guests.
- Recommended additional or complementary services based on information provided or selected to meet sales and profit goals.
- Conducted regular price checks to ensure competitive prices were being offered.
- Maintained an accurate inventory of products available for sale.
- Participated in inventory preparation, execution and follow-up to maintain equipment and supplies.
- Assisted in stocking shelves and maintaining a clean working environment.
- Organized promotional displays to attract new customers and increase sales.
- Processed merchandise orders using POS systems and other computer applications.
- Greeted customers, provided product knowledge, and assisted with customer inquiries.
- Developed strategies to maximize sales opportunities by upselling products.
- Reviewed customer feedback surveys to identify areas for improvement within the store.
- Placed orders for new stock items when needed.
- Performed cashier duties such as processing payments, refunds, returns, and exchanges.
- Managed the opening and closing of the store on a daily basis.
- Input and confirmed reservations for guests.
- Assisted guests at check-in, providing information on various services within spa.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
- Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
Bartender
Damen Tavern
Chicago, Illinois
2023 - 2024
- Maintained cleanliness and organization of the bar area throughout shifts.
- Engaged with patrons to provide excellent customer service and recommendations.
- Managed cash register transactions accurately during busy service periods.
- Performed opening and closing duties including restocking supplies.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Assisted in setting up the bar for service shift.
- Cleansed glasses with sanitizing solution after each use.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Neatly sliced and pitted fruit for garnishing drinks.
Server
Atomic Hospitality
Chicago, Illinois
2018 - 2020
- Provided exceptional customer service in a fast-paced dining environment.
- Maintained cleanliness and organization of dining area and service stations.
- Processed customer orders accurately using point-of-sale system.
- Upsold menu items to enhance guest experience and boost sales.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Delivered food orders promptly and courteously.
- Cleaned tables and chairs to prepare dining area for next customers.
- Checked food before serving it to customers.
- Greeted guests and provided menus.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Stocked service areas with supplies during slow periods.
Education
Some College (No Degree) - Hospitality
Harold Washington
Chicago, ILSkills
- Customer service
- Product knowledge
- Cash handling
- Sales maximization
- Inventory management
- Customer relationship management
- Problem solving
- Conflict resolution
- Attention to detail
- Exceptional communication
- Guest satisfaction focus
- Deposit preparation
- Strong empathy
- Multitasking proficiency
- Cultural sensitivity
- Front desk management
- Team building
- Active listening
- Inventory control
- Empathy and compassion
- Staff training
References
References available upon request.
Timeline
Sr. Lead Guest Advisor
Spavia Day Spa
09.2016 - 01.2026
Bartender
Damen Tavern
2023 - 2024
Server
Atomic Hospitality
2018 - 2020
Some College (No Degree) - Hospitality
Harold Washington