Ashley Colon Figueroa
Bordentown,NJ
Summary
Well rounded warehouse associate knowledgeable about warehouse operations from inventory, inbound, outbound, returns, and vendor relations. Hardworking and passionate candidate successful at inventory control and managing multiple priorities with a positive attitude. Willingness to take on added responsiblities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Returns Admin
Central Garden & Pet Distribution
02.2023 - Current
- Enhanced customer satisfaction by efficiently processing returns and resolving issues.
- Streamlined return processes for improved efficiency and productivity within the department.
- Managed a team of Returns Associates, ensuring accurate and timely completion of tasks.
- Implemented new procedures to reduce product return rates and improve overall customer experience.
- Process system and manuel vendor claims
- Process inventory adjustments when needed
- Fill in for inbound admin, receiving or outbound leads when needed
- Performed general housekeeping and cleaning tasks.
- Completed cycle counts and monthly inventory.
- Maintained clean, orderly work environment free of hazards.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Work along side management and customer experience
Warehouse Associate
Central Garden & Pet Distribution
02.2022 - Current
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Consistently lifted materials weighing as much as [Number] pounds.
- Assisted in reducing product damage by properly handling and storing materials.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Operated various types of equipment such as forklifts, pallet jacks, or hand trucks safely while moving products throughout the facility.
- Assisted in training new hires, sharing best practices and providing support for their integration into the team.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Checked packages and merchandise for damage and notified vendors.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Provided excellent internal customer service by working closely with other departments to address and resolve any issues related to warehouse operations.
Warehouse Packer
Imperial Foods
10.2020 - 01.2021
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
- Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
- Packed, weighed and shipped items per customer specifications.
Customer Service Manager
Walmart
12.2016 - 08.2019
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
Warehouse Packer
Omega Plastics
04.2016 - 11.2017
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
- Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
- Packed, weighed and shipped items per customer specifications.
- Learned and followed warehouse safety protocols to prevent injuries and accidents.
- Operated tape machines, scales and label printers to package items correctly.
- Reduced damaged items rate by ensuring proper packaging and securing materials within boxes.
- Increased order accuracy by meticulously following picking lists and double-checking packed items.
Education
Associate of Business Administration - Business Administration
Technology Institute of PR Manati Campus
Puerto Rico05.2015
Skills
- Warehouse Operations
- Return Authorization
- Workplace Safety
- Shipping and receiving
- Time Management
- Problem-Solving
- Critical Thinking
- Clear Communication
- Inventory Monitoring and Management
- Materials Handling
- Safety Compliance
- Order Checking
- Handheld Scanners
- Microsoft Office
- Inventory Counts
- Warehouse Management
Certification
- Certified powered industrial vehicle operator - Central Garden & Pet 2022
Timeline
Returns Admin
Central Garden & Pet Distribution
02.2023 - Current
Warehouse Associate
Central Garden & Pet Distribution
02.2022 - Current
Warehouse Packer
Imperial Foods
10.2020 - 01.2021
Customer Service Manager
Walmart
12.2016 - 08.2019
Warehouse Packer
Omega Plastics
04.2016 - 11.2017
Associate of Business Administration - Business Administration
Technology Institute of PR Manati Campus
- Certified powered industrial vehicle operator - Central Garden & Pet 2022
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