York Alvarez
Elizabeth
Summary
Detail-oriented Returns Coordinator with expertise in warehouse operations and shipping procedures. Proven ability to analyze data, enhance communication, and drive process improvements.
Dynamic professional experienced in managing returns processes and fleet operations. Strong skills in compliance monitoring and team collaboration. Committed to leveraging analytical insights to enhance service quality and operational efficiency.
Overview
10
10
years of professional experience
Work History
Returns Coordinator
Cosmax USA
Carteret, NJ
01.2026 - Current
- Managed end-to-end returns process, ensuring timely and accurate resolutions.
- Coordinated communications between internal teams to enhance service quality.
- Analyzed return data to identify trends and recommend process improvements.
- Developed training materials for new staff on returns procedures and systems.
Delivery Driver
Strazza Logistics
Dover, NJ
09.2025 - 01.2026
- Delivered packages efficiently to ensure timely customer satisfaction.
- Maintained accurate logging of deliveries and vehicle maintenance records.
- Navigated routes using GPS technology to optimize delivery times.
- Collaborated with dispatch team to coordinate schedules and resolve issues.
Fleet Manager
IQS Logistics
Fort Lauderdale, FL
06.2020 - 08.2025
- Directed fleet operations to enhance service delivery and minimize downtime.
- Implemented cost-effective strategies for vehicle maintenance and procurement.
- Analyzed fleet performance data to identify areas for operational improvement.
- Developed training programs for drivers to ensure compliance with safety regulations.
Bartender
Louie's Bossi
Fort Lauderdale, FL
08.2018 - 05.2021
- Mix and serve cocktails, ensuring consistency in taste and presentation.
- Train and mentor junior staff on bar operations and customer service techniques.
- Maintain inventory levels, conducting regular stock checks to minimize waste.
- Collaborate with kitchen staff to coordinate food and beverage pairings for optimal guest experience.
Web Designer
Larry's Restaurant Equipment
Fort Lauderdale, FL
12.2017 - 09.2018
- Optimized website performance through regular testing, troubleshooting, and updates based on user feedback.
- Maintained up-to-date knowledge of industry trends to influence design choices and strategic direction.
- Developed wireframes and prototypes to communicate design concepts effectively to stakeholders.
- Assisted in SEO strategy implementation to improve site visibility and organic search rankings.
Web Designer
San Juan Service
Queens, NY
06.2016 - 12.2017
- Designed user-friendly web layouts using HTML, CSS, and JavaScript to enhance user experience.
- Collaborated with clients to gather requirements and translate them into effective design solutions.
- Implemented responsive design techniques ensuring compatibility across various devices and browsers.
- Produced visually appealing graphics and multimedia elements for web applications and marketing materials.
Restaurant Waiter
Tropicana Diner
Elizabeth, NJ
12.2016 - 11.2017
- Provided exceptional customer service by promptly addressing guest inquiries and concerns.
- Coordinated food and beverage orders with kitchen staff to ensure timely delivery.
- Assisted in training new staff on restaurant procedures and menu offerings.
- Maintained cleanliness and organization of dining area to enhance guest experience.
Education
Associate Degree in Web Design -
Universidad Autonoma De Narino
CALI, COLOMBIAHigh School Diploma -
INCOVAL
CALI, COLOMBIA09-2011
Associate of Science in Computer Information - Computer Information Systems
Universidad Autonoma De Narino
CALI, COLOMBIA09-2015
Skills
- Warehouse operations
- Microsoft office
- Shipping procedures
- Compliance monitoring
- Returns analysis
- Teamwork
- Teamwork and collaboration
- Customer service
- Warehouse safety
- Excellent communication
- Reliability
- Multitasking
- Team collaboration
- Material handling
- Package labeling
- Decision-making
- Inventory monitoring and management
- Organization and prioritization
- Pallet jack operation
- Forklift operation
- Inventory counts
- Task prioritization
- Warehouse management
- Document preparation
- Data documentation
- Written communication
- Barcode labeling
- Work order following
- Fleet optimization
- Fleet management
- Scheduling
- Vehicle inspections
- Preventive Maintenance
- Operations and logistics
- Delivery schedule oversight
- Employee management
- Fleet scheduling
- Transportation regulations
- Driver management
- Equipment procurement
- GPS navigation
- Route planning
- Government regulations
- Safety monitoring
- Fleet policy development
- Vehicle disposal
- Vehicle maintenance
- Customer relationship management
- Inventory control
- Warranty management
- Cost control
- Insurance management
- Vehicle acquisition
- Fleet monitoring
- Dispatching oversight
- Logistics planning
- Fleet inspections
- Vehicle inspection
- Quality control
- Transportation coordination
- Critical thinking
- Worker supervision
- Driver hiring
- Transportation management systems
- Loading and unloading
- Fleet dispatch
- Forklift operations
- Strong multitasking
- Highly reliable
- Team player attitude
- Patience and tolerance
- Handling difficult customers
- Cash register operation
- Alcohol awareness
- Food service
- Team training and development
- New hire training
- Beverage preparation
- Drink preparation techniques
- Classic cocktails
- Food running
- Changing beer kegs
- Food preparation
- Ordering bar supplies
- Staff management
- Dining room management
- Wine and liquor expertise
- Menu design
- Bar operations management
- Beer and wine recommendations
- Liquor restocking
- Beverage supply orders
- Teamwork and professionalism
- Responsive design
- Web design
- CSS
- Adobe photoshop
- HTML
- Style guide design
- E-commerce design
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Returns Coordinator
Cosmax USA
01.2026 - Current
Delivery Driver
Strazza Logistics
09.2025 - 01.2026
Fleet Manager
IQS Logistics
06.2020 - 08.2025
Bartender
Louie's Bossi
08.2018 - 05.2021
Web Designer
Larry's Restaurant Equipment
12.2017 - 09.2018
Restaurant Waiter
Tropicana Diner
12.2016 - 11.2017
Web Designer
San Juan Service
06.2016 - 12.2017
Associate Degree in Web Design -
Universidad Autonoma De Narino
High School Diploma -
INCOVAL
Associate of Science in Computer Information - Computer Information Systems
Universidad Autonoma De Narino