Eric Davis
Fresno,CA
Summary
Detail-oriented Returns Coordinator with a proven track record in customer service and problem-solving. Expertise in logistics coordination and return analysis, committed to enhancing operational efficiency and minimizing costs.
Overview
17
17
years of professional experience
Work History
Returns Coordinator
Land N Sea Distributing
Fresno, CA
02.2009 - Current
- Processed and managed return authorizations to ensure timely resolutions.
- Coordinated logistics with carriers to streamline return shipments and minimize delays.
- Developed training materials for new hires on returns processing procedures and systems.
- Analyzed return trends to identify areas for process improvement and cost reduction.
- Collaborated with customer service teams to address complex return inquiries effectively.
- Implemented inventory tracking system improvements to enhance accuracy of returned items data.
- Led cross-functional team meetings to optimize returns workflow and operational efficiency.
- Mentored junior staff on best practices in returns management and customer interaction techniques.
- Assisted in reducing company losses by accurately identifying fraudulent return attempts.
- Streamlined returns process for a faster resolution, improving overall productivity and efficiency.
- Improved communication between departments by serving as a liaison between sales, warehouse, and shipping teams to expedite return resolutions.
- Collaborated with warehouse team to inspect returned items and determine resellability, minimizing waste and maximizing profits.
- Handled complex cases that required problem-solving skills like facilitating the return of oversized or hazardous materials.
- Provided exceptional customer service by promptly addressing concerns and providing clear explanations regarding return policies.
- Trained new hires on the returns process, fostering a skilled and knowledgeable team environment.
- Fostered positive relationships with vendors and suppliers through professional communication regarding damaged or defective products returned under warranty claims.
- Maintained accurate records of all returned items, ensuring proper inventory management and control.
- Led cross-functional teams to streamline operations and enhance productivity.
- Developed and implemented strategic initiatives to improve departmental efficiency.
Education
High School Diploma - Hotel, Restaurant, And Casino Managment.
West Hills
Lemoore, CASkills
- Warehouse operations
- Microsoft office
- Shipping procedures
- Compliance monitoring
- Returns analysis
- Workplace safety
- Shipping and receiving
- Product inspection
- Customer RMA management
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Cleaning and sanitizing
- Warehouse safety
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Material handling
- Adaptability and flexibility
- Inventory monitoring and management
- Materials handling
- Package labeling
- Safety compliance
- Customer relations
- Order checking
- Order tracking
- Pallet jack operation
- Package preparation
- Team building
- Forklift operation
- Inventory counts
- Self motivation
- Warehouse management
- Interpersonal skills
- Conflict resolution
- Product and materials sorting
- Computer literacy
- Goal setting
Timeline
Returns Coordinator
Land N Sea Distributing
02.2009 - Current
High School Diploma - Hotel, Restaurant, And Casino Managment.
West Hills