Summary
Overview
Work History
Education
Skills
Timeline
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David Wallace

Rochester,NY

Summary

Dynamic Returns Coordinator at Hitouch Business Services with proven expertise in returns analysis and compliance monitoring. Enhanced customer satisfaction through efficient problem-solving and optimized workflows. Skilled in team collaboration and effective communication, driving significant improvements in operational efficiency and decision-making. Committed to delivering results in fast-paced environments. Experienced logistics professional prepared for role. Strong focus on team collaboration, achieving results, and adapting to changing needs. Skilled in managing returns processes, inventory control, and customer service. Reliable, organized, and results-driven, ensuring smooth operations and high customer satisfaction. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

10
10
years of professional experience

Work History

Returns Coordinator

Hitouch Business Services
03.2023 - Current
  • Managed approximately 20-30 customers emails daily while maintaining professionalism at all times.
  • Handled complex cases that required problem-solving skills like facilitating the return of oversized or hazardous materials.
  • Contributed to better decision-making on product quality improvements by analyzing trends in returned items data.
  • Optimized workflow by creating standard operating procedures for the returns department, ensuring consistency across the team's efforts.
  • Ensured timely refunds or exchanges for customers by closely monitoring the status of each return case from initiation through resolution.
  • Enhanced customer satisfaction by efficiently processing return requests and resolving issues quickly.
  • Partnered with representatives from different carriers to arrange materials shipments.

Distribution Operations Manager

Wegmans Family Food Markets
07.2021 - 03.2023
  • Implemented lean principles within distribution operations to identify areas of waste and inefficiency, leading to significant time and cost savings throughout the supply chain.
  • Improved warehouse efficiency by streamlining distribution processes and implementing inventory management best practices.
  • Enhanced customer satisfaction by ensuring timely order fulfillment and maintaining accurate inventory records.
  • Managed a team of warehouse staff, providing ongoing training, coaching, and performance evaluations to ensure optimal productivity levels.
  • Optimized space utilization within the distribution center using strategic layout design principles, thereby maximizing storage capacity without compromising accessibility or workflow efficiency.
  • Maintained strict compliance with all industry regulations and company policies regarding product handling, storage, and transportation.
  • Collaborated with cross-functional teams to develop strategies for improving supply chain efficiency and reducing overall lead times.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Collaborated with manufacturing and supply chain management.

Overnight Operations Coordinator

Wegmans Food Markets, Inc
03.2015 - 09.2021
  • Collaborated with area managers to evaluate needs and optimize operational plans.
  • Led successful projects from conception to completion, achieving objectives on time and within budget constraints.
  • Boosted productivity by establishing effective communication channels between departments.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Used proper safety procedures when unloading trailers with a electric pallet jack.
  • Maintained clean and organized workspace by using forklifts to store excess product into rafters.

Overnight Operations Team Leader

Wegmans Food Markets, Inc
10.2019 - 06.2021
  • Managed daily operations, ensuring smooth workflow and timely completion of tasks.
  • Proactively identified potential risks or obstacles, developing contingency plans to minimize disruptions to operations.
  • Improved team efficiency and productivity by restructuring workflow and managing assignments.
  • Helped set and manage objectives for quality, productivity and compliance.
  • Optimized team performance, providing clear guidance and setting achievable goals.
  • Trained, coached and managed 10-20-person team of Full-time and Part-time professionals.
  • Coordinated team schedules, ensuring optimal staffing levels were maintained at all times.
  • Conducted regular staff training sessions to ensure consistent implementation of best practices across the team.
  • Achieved superior service levels by closely monitoring performance metrics and addressing any issues promptly.
  • Managed high workload with consistent record of achieving deadlines and production targets.
  • Enhanced team productivity through regular performance evaluations and targeted coaching sessions.
  • Sat on new hire interviewing panel and made recommendations.
  • Set schedules and oversaw daily workflow.
  • Maintained appropriate levels of product to service business needs on a day to day basis.
  • Ran daily reports to make sure all inventory was exact and all orders where accurate.

Education

High School Diploma -

Webster Thomas High School
Webster, NY
06.2008

Skills

  • Warehouse operations
  • Microsoft office
  • Shipping procedures
  • Compliance monitoring
  • Returns analysis
  • Shipping and receiving
  • Teamwork and collaboration
  • Time management
  • Problem-solving abilities
  • Excellent communication
  • Effective communication
  • Decision-making
  • Order checking
  • Inventory counts
  • Warehouse management

Timeline

Returns Coordinator

Hitouch Business Services
03.2023 - Current

Distribution Operations Manager

Wegmans Family Food Markets
07.2021 - 03.2023

Overnight Operations Team Leader

Wegmans Food Markets, Inc
10.2019 - 06.2021

Overnight Operations Coordinator

Wegmans Food Markets, Inc
03.2015 - 09.2021

High School Diploma -

Webster Thomas High School

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