Ashley Cone
Arcadia,California
Summary
Dedicated food service manager with years of experience overseeing staff and operations. Versatile leader with skills in staff recruitment and leadership, business planning and marketing. Quick-thinker with logical solutions to wide variety of issues in food service.
Overview
8
8
years of professional experience
Work History
Food Operations Assistant Manager
Universal Studios Hollywood
Universal City, CA
05.2023 - Current
- Assisted in the development of operational strategies to ensure efficient and productive operations
- Coordinated with other departments to ensure smooth flow of operations
- Monitored employee attendance records, timekeeping, and payroll information
- Resolved conflicts between team members in an effective manner
- Ensured compliance with safety regulations and company policies
- Organized team activities to build camaraderie and foster positive workplace culture
- Recruited and trained new employees to meet job requirements
- Planned and led team meetings to review business results and communicate new and ongoing priorities
Lead Caterer and Trainer
Stonefire Grill
Pasadena, CA
01.2017 - 06.2023
- Trained staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees
- Worked in close collaboration with team members to ensure guests received high-quality service
- Verified safe and appropriate food temperatures and sanitary conditions of banquet and foodservice areas
Wedding and Event Manager
We Olive
Pasadena, CA
01.2021 - 01.2023
- Organized event facility, food and beverage selections and audio-visual arrangements
- Oversaw event logistics, venue scheduling and accommodations
- Planned, coordinated and executed weddings and special events
- Maintained files with contracts, agreements and work orders in client-specific platforms
Wedding and Event Coordinator
Wish Wonder Dream
Los Angeles, CA
06.2017 - 04.2022
- Developing and managing timelines with clients and implementing them from the event's beginning to end
- Formulating wedding concepts from intimate to extravagant
- Managing event logistics and operations, including support staff and vendor services
- Coordinated event catering, signage, displays, security and transportation for participants
- Creating personal relationships between all clients and all vendors
- Execution of day of events, on-site and off-site; managed a team with a 100% success rate
- Maintained relationship management by providing continuous customer and team support
Front of House Manager
Stonefire Grill
Pasadena, CA
09.2019 - 07.2021
- Drove excellent guest service through coaching, role modeling and incorporating guest feedback to reinforce and improve quality of service
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees
- Addressed guest concerns and resolved all issues to guests' satisfaction
- Supervised staff of 40 team members, through motivational coaching and effective training programs for service and sales techniques
- Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs
Education
Bachelor of Science - Hospitality
California State University East Bay
12.2020
Associate of Arts - Communication Studies
East Los Angeles College
12.2014
Skills
- Problem Anticipation and Resolution
- Employee Performance Evaluations
- Task Delegation
- Guest Relations
- Budget Planning and Administration
- Time Management
- Teamwork and Collaboration
- Team Leadership and Motivation
Timeline
Food Operations Assistant Manager
Universal Studios Hollywood
05.2023 - Current
Wedding and Event Manager
We Olive
01.2021 - 01.2023
Front of House Manager
Stonefire Grill
09.2019 - 07.2021
Wedding and Event Coordinator
Wish Wonder Dream
06.2017 - 04.2022
Lead Caterer and Trainer
Stonefire Grill
01.2017 - 06.2023
Bachelor of Science - Hospitality
California State University East Bay
Associate of Arts - Communication Studies
East Los Angeles College
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