Ashley Conejo
Chicago,IL
Summary
Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
2
2
years of professional experience
Work History
Manager
Villagediscountoutlet
Chicago, IL
01.2022 - 07.2024
- Managed the coordination of various special events like promotions and seasonal displays.
- Monitored store performance metrics, including sales, profitability and customer service ratings.
- Performed periodic inspections to maintain compliance with organizational norms.
- Organized merchandise displays to maximize product visibility.
- Communicated with corporate office regarding supply needs or other operational issues.
- Maintained consistent financial accuracy through regular counting of cash drawers during daily opening and closing duties.
- Ensured all safety protocols were followed at all times by staff members.
- Effectively recruited, trained, and managed a diverse team of 20+ employees.
- Handled cash register transactions accurately while providing excellent customer service.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
- Conducted regular meetings with staff members to discuss performance issues or new initiatives.
- Resolved customer complaints professionally.
- Managed the daily activities of a retail store, including staff scheduling, inventory management, and delivering exceptional customer service.
- Prepared and submitted nightly bank deposits.
- Built and maintained strong working relationships with team members.
- Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
Education
Associate of Science -
City Colleges of Chicago - Wilbur Wright College
Chicago, IL05-2023
Skills
- Staff Development
- Contract Management
- Policy Implementation
- Workforce Management
- Strategic Planning
- Expense Tracking
- Customer Service
- Cash Management
- Deposit Preparation
- Team training and development
Timeline
Manager
Villagediscountoutlet
01.2022 - 07.2024
Associate of Science -
City Colleges of Chicago - Wilbur Wright College