Ashley Cook
Queens
Summary
Dynamic server with a strong work ethic and exceptional customer service experience at IHOP. Skilled in cash handling and guest engagement, I effectively trained new team members and resolved customer inquiries, ensuring satisfaction. Proven ability to multitask and maintain service quality during peak hours, enhancing overall dining experiences.
Overview
10
10
years of professional experience
Work History
Server
IHOP
Ozone Park, NY
11.2022 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Assisted in menu knowledge, providing recommendations to enhance guest experiences.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area and tables.
Server
Applebee's Grill + Bar
Manhasset, NY
03.2016 - 08.2022
- Processed payments accurately using point-of-sale systems.
- Trained new team members on service standards and procedures.
- Addressed customer inquiries and resolved issues promptly to ensure satisfaction.
- Balanced multiple tables while managing orders efficiently during peak hours.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
Associate of Science - Education
Queens College
Flushing, NY05.2012
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Memory retention
- Customer service
Timeline
Server
IHOP
11.2022 - Current
Server
Applebee's Grill + Bar
03.2016 - 08.2022
Associate of Science - Education
Queens College