ASHLEY CORBETTE
Skillman
Summary
Customer Service and Medical Representative with over 10 years of extensive experience, skilled in crisis management, team collaboration, and problem-solving. Adept at enhancing client satisfaction through active listening and committed to driving customer service excellence with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and creating positive outcomes. Empathetic professional known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, customer relationship management with a background in handling high-volume patient inquiries, scheduling appointments and managing patient records. Key contributor to team success while contributing to company growth.
Overview
13
13
years of professional experience
4032
4032
years of post-secondary education
Work History
Verification Specialist
Easterseals NJ
01.2023 - 02.2025
- Reviewed client applications for eligibility and compliance with program requirements.
- Coordinated verification processes to ensure accurate documentation and timely responses.
- Communicated with clients to gather necessary information for verification purposes.
- Maintained detailed records of verification activities and client interactions.
- Assisted in training new staff on verification procedures and best practices.
- Analyzed discrepancies in client data and resolved issues promptly.
- Performed verification of customer accounts and ensured data accuracy.
- Reviewed incoming documents for completeness, accuracy, and compliance with established standards.
- Conducted regular audits of completed verifications to ensure accuracy and compliance with regulations.
- Navigated through multiple online systems to obtain documentation.
- Instructed clients on amounts covered under benefits plans in easy-to-understand terminology.
- Maintained up-to-date knowledge of insurance policies, including Medicare and Medicaid.
- Educated patients on their insurance benefits and coverage limitations.
Customer Service Representative
Easterseals NJ
02.2022 - 12.2022
- Provided exceptional customer support, resolving inquiries swiftly and enhancing overall client satisfaction.
- Collaborated with team members to streamline communication processes, resulting in faster response times and improved service quality.
- Delivered exceptional customer service by addressing inquiries promptly, contributing to noticeable improvements in client satisfaction.
- Maintained accurate records of client interactions, ensuring compliance with company policies and facilitating seamless follow-ups.
- Educated clients about available programs and services offered.
- Documented interactions in customer relationship management software.
- Resolved client inquiries and concerns with empathy and efficiency.
- Provided customer support through phone and email communications.
Administrative Assistant
NJ Associations on Corrections
New Brunswick
01.2018 - 02.2022
- Managed daily office operations and administrative tasks efficiently.
- Maintained accurate records and files for organizational compliance.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Facilitated crisis intervention sessions for individuals in distress.
- Collaborated with community organizations to provide comprehensive support services.
- Conducted assessments to identify client needs and appropriate interventions.
- Documented case notes and maintained accurate client records in database systems.
- Provided emotional support and resources to families during crises.
- Responded quickly and effectively when emergency situations arose; managed high stress environments with professionalism.
- Educated clients on available resources and offered guidance on how best to access them for additional assistance.
- Implemented follow-up procedures to monitor recovery and prevent future crises.
- Collaborated with mental health professionals and social services to provide comprehensive support.
- Evaluated client needs and provided appropriate referrals to community agencies or mental health professionals.
- Compiled community resources for housing to assist patients with mental health or substance abuse recovery.
- Helped clients deal with substance abuse, mental illness and other concerns by delivering personalized counseling support.
- Developed individualized treatment plans tailored to the specific needs of each client.
- Advocated for clients to ensure access to necessary mental health services.
Restaurant Hospitality/Assistant Manager
Red Lobster/Olive Garden/Starbucks
Woodbridge
08.2012 - 06.2018
- Responsible for managing guests' needs and front desk operations ensuring the highest level of customer satisfaction.
- Responsible for implementing workflow procedures and managing overall workflow of the workspace based on direction from the company's General Manager.
- Implement production, productivity, quality and customer service standards.
- Mentored new team members, ensuring a smooth onboarding experience and promoting a positive work environment.
- Promoted a positive workplace culture through effective team communication, significantly contributing to employee morale and retention.
- Supervised daily operations to enhance service efficiency, achieving noticeable improvements in customer satisfaction ratings.
Customer Service Representative
Dr. Leonard's Healthcare Catalog
Edison
05.2014 - 12.2015
- Answer phone calls, with a polite and professional phone voice.
- Place orders and assist customers to place their orders accurately and completely.
- Delivered exceptional customer service by actively listening to client needs, fostering loyalty and ensuring a positive experience.
- Resolved customer inquiries efficiently, leading to reduced resolution times and enhanced satisfaction ratings.
- Maintained accurate records of customer interactions, contributing to improved service quality and streamlined processes.
- Utilized effective communication skills to upsell products, resulting in noticeable increases in sales and customer engagement.
- Analyzed customer feedback to identify trends, enabling targeted improvements that enhanced service quality and operational efficiency.
- Coordinated with team members to implement new service strategies, resulting in marked gains in overall customer engagement.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Managed high volumes of inbound customer inquiries efficiently.
- Maintained strong call control and quickly worked through scripts to address problems.
- Updated customer accounts, addresses and contact information within call management databases.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Education
Certification - Certified Medical Assistant, EKG and Phlebotomist certification
American Institute of Medical Sciences & Education
Somerset, NJHigh School Diploma -
Colonia High School
Colonia, NJSkills
- Electronic Medical Records (EMR)
- High-Volume Inbound Call Handling
- Clerical, Administrative & Medical Office Support
- Data Entry & Documentation
- HIPAA Compliance
- Insurance & Patient Information Verification
- Team Collaboration & Crisis Management
- Problem Solving & Conflict Resolution
- Time Management & Multitasking
- DocuSign
- Cultural Awareness, Compassion & Professional Empathy
- Adaptability
Timeline
Verification Specialist
Easterseals NJ
01.2023 - 02.2025
Customer Service Representative
Easterseals NJ
02.2022 - 12.2022
Administrative Assistant
NJ Associations on Corrections
01.2018 - 02.2022
Customer Service Representative
Dr. Leonard's Healthcare Catalog
05.2014 - 12.2015
Restaurant Hospitality/Assistant Manager
Red Lobster/Olive Garden/Starbucks
08.2012 - 06.2018
Certification - Certified Medical Assistant, EKG and Phlebotomist certification
American Institute of Medical Sciences & Education
High School Diploma -
Colonia High School