Rosa I Garza-Lujano
Roma,Texas
Summary
High-energy Store Manager bringing extensive experience in retail settings with 20+ years of hands-on experience and management skills. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Build dynamic relationships with sound judgment focused on maximizing team efficiency. I am determined to provide a great working environment, and use my interpersonal and communication skills to foster relationships between customers, employees, fellow colleagues and supervisors.
Overview
37
37
years of professional experience
Work History
Store Manager
Sally Beauty Holdings Inc.
06.2022 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Developed strategies and plans to achieve key performances, indicators and financial targets through business analysis, action planning and consistent accountability.
Store Manager
Stage Stores - Bealls
07.2000 - 09.2020
Area Manager/Assistant Store Manager
Stage Stores - Bealls
11.1995 - 07.2000
Sales Associate
Stage Stores - Bealls
07.1994 - 10.1995
Sales Associate
International Fabrics
03.1987 - 07.1994
Education
High School Diploma -
Roma High School
05.1986
Skills
- Interviewing and Hiring
- Budget Planning
- Retail Quality Standards
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Team Leadership
- Goals and performance
- Loss Prevention Procedures
Awards
- Highest % to Comp Sales
- Highest Net Profit %
- Top Magazine
- Top Guest Satisfaction
- Top New Accounts
- Best Shrink Performance
References
Adriana Quezada, Current District Manager
- 956-638-6571
- aquezada@sallybeauty.com
Louis Rael, Former District Manager
- 713-253-9086
- lraeltoy@gmail.com
Terry Moya, Former District Manager
- 832-954-5167
- tmoyat@gmail.com
Timeline
Store Manager
Sally Beauty Holdings Inc.
06.2022 - Current
Store Manager
Stage Stores - Bealls
07.2000 - 09.2020
Area Manager/Assistant Store Manager
Stage Stores - Bealls
11.1995 - 07.2000
Sales Associate
Stage Stores - Bealls
07.1994 - 10.1995
Sales Associate
International Fabrics
03.1987 - 07.1994
High School Diploma -
Roma High School
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