Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Leadership & Campus Involvement
Generic

Ashley Coulson

Miami

Summary

Accomplished professional with expertise in correctional facility management, customer service, and educational support. Known for performing effectively in high-pressure environments, maintaining composure, and fostering professionalism. Strong organizational skills, integrity, and dedication to excellence.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Correctional Officer

South florida reception center
05.2023 - Current
  • Provides supervision, care and correctional treatment of inmates.
  • Enforces rules and regulations governing facility security, inmate accountability and inmate conduct to ensure judicial
    sanctions are carried out and inmates
    remain in custody.
  • Working regularly and critical posts while maintaining security, inmate accountability, and ensuring a safe
    environment for inmates and staff.
  • Responsible for maintaining security, order, and sanitation in the units and cells according to policy and institutional
    standards.
  • Responsible for the security and safety of inmates and visitors, conducted physical (pat) searches, when required, on visitors.
  • Familiar with all aspects of the visitation program and have submitted visitation data into the system without
    assistance.
  • Monitor inmates’ activities to ensure the safety and security of the institution are maintained.
  • Retrieving, reviewing, and processing information through a database.
  • Collected and verified information regarding the extent of the problematic behavior of inmates by preparing incident reports promptly to appoint judicial sanctions in accordance with policy.
  • Receiving telephone calls and visitors, handling requests for information, and processing incoming and outgoing materials such as correspondence, reports, and memoranda.
  • Performing office automation duties using a personal computer, preparing a calendar, and worksheets, typing a variety of documents such as letters, forms, schedules, meeting minutes, and maintaining computer files.
  • Communicating with people of various backgrounds by writing clearly and concisely, while following
    established rules and guidelines.
  • Demonstrating effective oral communication skills, expressing technical information clearly and concisely.
  • Maintain and demonstrate proficiency in the use and care of firearms, restraint methods and equipment, and emergency measures.

Summer camp counselor

Jose Marti Park
06.2022 - 08.2022
  • Engaged children in interactive activities and facilitated arts and crafts, sports games and field trips.
  • Cultivated effective relationships with campers, parents and other camp counselors by utilizing active listening and dynamic interpersonal skills.
  • Collaborated with staff to establish and maintain supportive and structured environment.
  • Monitored activities matched to individual and group abilities to keep campers safe.

Sales Associate

LA Fitness
01.2022 - 06.2022


  • Greet prospective members and provide personalized gym tours
  • Promote and sell gym memberships and add-on services
  • Achieve daily, weekly, and monthly sales targets
  • Respond to phone, email, and in-person inquiries
  • Maintain accurate records of leads, prospects, and conversions

Receptionist

World of Fitness
01.2021 - 04.2021
  • Screened and verified visitors for identification credentials.
  • Delivered administrative support to team members, including making copies, sending faxes, organizing documents.
  • Processed payments and updated accounts to reflect balance changes.
  • Oversaw office inventory by restocking supplies.
  • Sanitized frequented areas and equipment using approved supplies.
  • Maintained safety COVID 19 protocols.

Teaching Assistant

Children's Place Learning Center
12.2020 - 01.2021
  • Supervised children and participated with children in activities.
  • Provided one-on-one assistance and tutoring to students requiring additional help.
  • Promoted student learning by providing individualized and small group support to reinforce classroom topics.
  • Prepared lesson materials and visual aids to reinforce lesson concepts.
  • Helped teachers with material generation, lesson plan development, class preparation, scheduling, exam distribution and student mentoring.

Receptionist

Forever Young
10.2020 - 12.2020
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Answered and directed incoming calls using multi-line telephone system.
  • Greeted visitors, assessed needs and directed to appropriate personnel.

3 Chefs and a Chicken

Server Jobs
03.2019 - 06.2019
  • Provided fast and friendly service to customers in a high-volume environment.
  • Ensured food quality and presentation standards were met.
  • Maintained cleanliness and adhered to food safety protocols.

Education

Associate of Arts -

Miami Dade College
Miami, FL

High School Diploma - undefined

Miami Killian Senior High School
Miami, FL

Skills

  • Active Listening for Gathering Critical Information
  • Quick Decision Making in High-Stress
  • Clear and Concise Communication
  • Problem Solving
  • Adaptability
  • Leadership
  • Emergency Response
  • Documentation
  • Customer Service
  • First aid training

Certification

• Microsoft Office Suite Certification – Earned in college computer class; proficient in Word, Excel, PowerPoint, and related applications.

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Correctional Officer

South florida reception center
05.2023 - Current

Summer camp counselor

Jose Marti Park
06.2022 - 08.2022

Sales Associate

LA Fitness
01.2022 - 06.2022

Receptionist

World of Fitness
01.2021 - 04.2021

Teaching Assistant

Children's Place Learning Center
12.2020 - 01.2021

Receptionist

Forever Young
10.2020 - 12.2020

3 Chefs and a Chicken

Server Jobs
03.2019 - 06.2019

High School Diploma - undefined

Miami Killian Senior High School

Associate of Arts -

Miami Dade College

Leadership & Campus Involvement

Miami Dade College – Miami, FL

Student Government Association, Event Coordinator (2020)

• Planned and organized campus-wide events including pep rallies and cultural celebrations such as National Heritage Month.

• Collaborated with student leaders, faculty, and staff to ensure successful event execution.

• Promoted student engagement by developing creative activities and outreach strategies.

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