Ashley Crawford
Winston-Salem,NC
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
7
7
years of professional experience
Work History
Patient Service Registrar II
Atrium Health Wake Forest Medical Center
12.2019 - Current
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
- Organized, reviewed, and filed paperwork for secure recordkeeping.
- Greeted every guest with personable approach and provided knowledgeable service.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Verified paperwork accuracy and checked for completion prior to processing.
- Updated computer system with latest information to keep records current and accurate.
- Retrieved medical data for physicians and patients.
Patient Services Coordinator
Atrium Health Wake Forest Baptist
03.2018 - 12.2019
- Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude.
- Scheduled appointments to enter appointment date and time into computerized scheduler.
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Promoted a culture of continuous improvement through active participation in staff meetings, trainings, and professional development opportunities.
- Maintained accurate patient records by diligently updating information in the electronic health record system.
- Telephoned and interviewed patients and family members to obtain pre-registration information and confirm appointments.
- Organized administrative workflows within the office space to improve overall efficiency among team members while minimizing disruptions during busy periods.
- Contacted insurance company to verify patient coverage before visit.
- Verified patient availability during appointment scheduling process to reduce reschedules and cancellations.
Education
Esthetician Certificate -
Health and Style Institute
Greensboro, NC02.2024
High School Diploma -
Carver High School
Winston-Salem, NC05.2005
Skills
- Data Entry
- Records management
- Verification and eligibility
- Relationship building
- Critical thinking
- Interpersonal communication
- Multitasking Abilities
- Teamwork and collaboration
- Problem-solving
- Time management
- HIPAA compliance
- Adaptability and flexibility
Timeline
Patient Service Registrar II
Atrium Health Wake Forest Medical Center
12.2019 - Current
Patient Services Coordinator
Atrium Health Wake Forest Baptist
03.2018 - 12.2019
High School Diploma -
Carver High School
Esthetician Certificate -
Health and Style Institute
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