Results-driven leader with experience in Starbucks and retail operations. Skilled in hiring, schedule management, team coaching, and customer service. Set goals, support standards, and improve store performance through strong daily oversight.
Overview
12
12
years of professional experience
Work History
Starbucks General Manager
HMSHost
Middletown, Pennsylvania
10.2022 - Current
Coached supervisors and associates on Starbucks standards, customer service, and food safety, while fostering a positive team environment
Managed staffing, scheduling, and hiring to align with store demands and optimize operations
Oversaw inventory control, ordering, and receiving processes to ensure accurate stock levels and timely bill payments
Cash handing, cash management, & deposits
Assistant Teacher
Inspire Early Learning Centers
Harrisburg, Pennsylvania
05.2022 - Current
Supervised children during play, meals, and transitions, ensuring safety and engagement.
Maintained clean, safe classroom spaces and learning environments to support children's development.
Van runs for up to 3 schools
Barista
Starbucks
Linglestown, PA
11.2021 - 04.2022
Handcrafted beverages to follow Starbucks standards/recipes
Welcomed guests, create moments of connection, and resolve issues using the LATTE model to deliver the Starbucks experience
Maintain FOH stock by doing prep based on par sheets/daily volume
Maintained areas to be clean, safe, and ready
Food Court Supervisor
AAFEES
Tacoma, Washington
07.2018 - 08.2020
Managed daily shift operations for Subway/Einsteins Bagels; worked alongside GM to ensure successes/identify opportunities
Retail Keyholder
Turkey Hill
Oberlin, Pennsylvania
06.2017 - 04.2018
Stocked snack, beverages, & cooler products in addition to maintaining store cleanliness/safety.
Resolve customer concerns
Safe cash handling
Closing/end of day procedures
Electrical Apprentice
Secco
Camp Hill, PA
06.2016 - 08.2016
Worked alongside foreman on various jobsites junior into senior year of high school to further continue education on electrical construction
Keyholder/Shift Leader
Subway
Linglestown, PA
06.2014 - 06.2016
Monitored cash drawers frequently with log, balanced cash drawers at EOD, as well as safe counts/deposits.
Recorded bread inventory in tracking log
Task delegation; setting the next shift up for success