Ashley Crubaugh
Fort Mohave,USA
Summary
10+ years of experience in customer service and management as well as a background in clerical work in office and laboratory settings. Possesses a B.A. in Criminal Justice and knowledge in Microsoft Office and statistics and statistical software related to research. Eager to leverage knowledge and capabilities into a role as a customer service representative.
Overview
13
13
years of professional experience
Work History
ER and Imaging Center Registrar/Admitting
Western Arizona Regional Medical Center
Bullhead City, AZ
06.2024 - Current
- Patient intake, collecting patient information
- Ensure patient information is accurate and up to date
- Register patients in the ER and the imaging center
- Verify patient insurance
- Estimate patient copay amount
- Process payments
- Maintain patient privacy
- Coordinating with medical staff to provide the best possible care to every patient
- Process and file admission records
- Make sure patients are comfortable and informed
Customer Service Representative/Dispatcher
Mountain Disposal/ Burrtec
Crestine, CA
01.2021 - 02.2023
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Educated customers about billing, payment processing and support policies and procedures.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
- Effectively communicated with customers about account changes, new services and potential service upgrades.
- Trained new personnel regarding company operations, policies and services.
- Evaluated and adjusted over 13 routes based on daily needs, available workers, traffic hazards and weather conditions.
- Maintained updated and detailed records of calls in physical and electronic database.
- Directed investigations to verify and resolve customer or shipper complaints.
- Assessed regulatory and operational risks for escalation to management.
- Received calls for service, prepared documentation and assigned personnel.
Hostess
THE CRESTLINE CAFÉ
CRESTLINE, CA
03.2017 - 01.2021
- Greet and seat guests
- Take and process food and drink orders
- Maintain restaurant quality, productivity, and safety standards
- Process cash and credit card transactions
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Conducted dining room and server checks to assess readiness for expected customer loads.
- Routinely supported other areas of the restaurant by answering telephones and completing financial transactions for other staff members.
- Collaborated with kitchen to inform customers of wait times and answer questions about food.
- Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
Coach
Target distribution center
RANCHO CUCAMONGA, CA
03.2018 - 06.2019
- Lead and build teams and mold individuals to become Target team members
- Allocate labor and manage a variety of departments within a
- Train incoming associates, give recognition, and take corrective action if needed throughout their employment
- Daily audits to monitor production and safety
- Frequent engagements with Target operations
- Perform and submit incident reports when necessary
- Maintaining records
- Regular email correspondence
- Communicate daily activities and staffing needs throughout the shift
- Record and submit associates' hours for payroll
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Onboarded new employees with training and new hire documentation.
- Maximized performance by monitoring daily activities and mentoring team members.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Cross-trained existing employees to maximize team agility and performance.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
Process Assistant
AMAZON
SAN BERNARDINO, CA
10.2016 - 03.2017
- 1-800-928-5091, The overall operations of an Amazon warehouse department
- Allocate labor
- Support the Area Manager and team in driving the AFE (Amazon Fulfillment Engine)
- Delegate jobs and tasks to Fulfillment Associates
- Communicate various aspects of operations to the senior team
- Plan, control, and drive work flow and production goals
- Support and coach associates in areas that they may be struggling with or in need of guidance or assistance
- Identify and address any barriers and safety hazards that may be present
- Assist in the driving of the Amazon warehouse department, AFE, while complying with operational and safety policies and procedures
- Prioritizing and problem-solving
- Public speaking to motivate my team and keep them all updated on goals and accomplishments
- Communicate professionally any and all procedures, goals, concerns, barriers, and achievements with superiors and associates as a group and one-on-one
- Use of Microsoft Word and Excel to write shift reports and generate spreadsheets to monitor production and work flow
- Collaborate with all other departments throughout the facility to reach production, quality, and safety goals as well as balance the flow of work
Fulfillment Associate
AMAZON
MORENO VALLEY, CA
03.2016 - 10.2016
- Pack and ship parcels containing customer orders
- Fulfill static and dynamic productivity goals
- Comply with safety policies
- Follow operational procedures
- Prioritize tasks and focus efforts where it is needed most
- Identify and address any barriers in a timely manner
Shift Manager
MCDONALD'S
BLUE JAY, CA
12.2012 - 03.2016
- Customer service
- Plan and monitor sales and productivity goals
- Print and review activity reports
- Positioning and directing team members
- Balancing registers and money management
Education
Bachelor of Arts - Criminal Justice
CALIFORNIA STATE UNIVERSITY
SAN BERNARDINO, CACriminal Justice
SAN BERNARDINO VALLEY COMMUNITY COLLEGE
01-2011
High School Diploma - General Education
ALPINE ADULT SCHOOL
01-2008
Skills
- Microsoft Office
- Strong organizational skills
- Detail oriented
- Ability to work effectively unaccompanied or as a team
- Strong reasoning and analytical skills
- Delivers exceptional customer service
- Inbound and Outbound Calling
- Recordkeeping strengths
- Money handling abilities
- Administrative support
- Employee training and development
- Workflow planning
- Multi-line Telephone Systems
- Staff Management
- Employee timesheet processing
- Recordkeeping
- Purchase orders organization
- Supervising staff
Timeline
ER and Imaging Center Registrar/Admitting
Western Arizona Regional Medical Center
06.2024 - Current
Customer Service Representative/Dispatcher
Mountain Disposal/ Burrtec
01.2021 - 02.2023
Coach
Target distribution center
03.2018 - 06.2019
Hostess
THE CRESTLINE CAFÉ
03.2017 - 01.2021
Process Assistant
AMAZON
10.2016 - 03.2017
Fulfillment Associate
AMAZON
03.2016 - 10.2016
Shift Manager
MCDONALD'S
12.2012 - 03.2016
Criminal Justice
SAN BERNARDINO VALLEY COMMUNITY COLLEGE
High School Diploma - General Education
ALPINE ADULT SCHOOL
Bachelor of Arts - Criminal Justice
CALIFORNIA STATE UNIVERSITY