JAYLIN POULSON
MARTINSVILLE,VA
Summary
Proven professional with a background at Sovah Health Martinsville, experienced in ensuring HIPAA compliance and delivering exceptional customer service. Proficient in optimizing processes and improving efficiency, the proactive approach and problem-solving abilities greatly enhance patient satisfaction. Demonstrating strong organizational skills, committed to maintaining patient confidentiality and ensuring accuracy in medical records.
Experienced with patient registration, insurance verification, and managing front desk operations. Utilizes strong communication skills to provide excellent patient service and resolve issues effectively. Track record of maintaining accurate records and ensuring compliance with healthcare regulations.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
6
6
years of professional experience
Work History
ER Patient Access - Admitting
Sovah Health Martinsville
09.2024 - Current
- Supported emergency room efficiency by promptly registering incoming patients and accurately entering relevant medical history information into the system.
- Developed strong organizational skills that enabled effective multitasking without compromising accuracy or attention to detail in record-keeping responsibilities.
- Streamlined patient registration process by implementing efficient data entry techniques and maintaining accurate records.
- Continuously updated knowledge on insurance policies, medical terminology, and regulatory guidelines to stay current with industry standards.
- Assisted with patient discharge procedures, ensuring all necessary paperwork was completed and properly filed for future reference.
- Coordinated patient admissions, transfers, and discharges with nursing staff for smooth transitions within the hospital setting.
- Simplified billing processes by diligently verifying insurance coverage eligibility before submitting claims for medical services rendered in the emergency room.
- Maintained strict adherence to HIPAA regulations, safeguarding sensitive patient information through proper handling and storage practices.
- Provided exceptional customer service to diverse populations, accommodating language barriers or special needs when necessary during the registration process.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Performed various administrative tasks by filing, copying and faxing documents.
- Maintained a professional and compassionate demeanor during interactions with distressed or emotional patients, providing support and reassurance throughout the registration process.
Human Services Assistant III
Henry-Martinsville DSS
11.2023 - 09.2024
- Adhered to strict client confidentiality laws and site-specific procedures to uphold privacy and provide best experience possible.
- Utilized complex client management systems, both digital and manual and maintained sensitive information in highly encrypted databases.
- Strengthened client relationships through empathetic listening, open communication, and consistent follow-up on concerns.
- Streamlined communication between clients, families, and team members to ensure efficient service delivery.
- Ensured compliance with agency policies/procedures and funding regulations through meticulous documentation and adherence to professional guidelines.
- Implemented creative problem-solving strategies to address unique client situations effectively.
- Assisted in developing individualized care plans for better client outcomes and satisfaction.
- Collaborated closely with interdisciplinary teams to develop comprehensive approaches to address complex client needs.
- Spoke with senior citizen groups to expand community engagement and program outreach.
- Administered and tracked client service payments.
911 Emergency Dispatcher
Medic 911
03.2023 - 09.2023
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
- Provided critical assistance to callers experiencing medical emergencies by offering pre-arrival instructions until help arrived on scene.
- Developed strong relationships with first responder teams through regular communication and mutual respect during emergency situations.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Increased dispatcher efficiency with thorough knowledge of jurisdictional geography, ensuring optimal routing for first responders.
- Streamlined data entry processes through mastery of specialized software applications used within the 911 Emergency Dispatcher field for faster call handling times.
Emergency Room Registration Clerk
Atrium Health
01.2022 - 12.2022
- Supported emergency room efficiency by promptly registering incoming patients and accurately entering relevant medical history information into the system.
- Contributed to a positive workplace environment by consistently displaying professionalism and empathy towards patients and colleagues.
- Developed strong organizational skills that enabled effective multitasking without compromising accuracy or attention to detail in record-keeping responsibilities.
- Demonstrated adaptability by quickly learning new software systems and technologies to maintain efficiency in an ever-changing healthcare environment.
- Streamlined patient registration process by implementing efficient data entry techniques and maintaining accurate records.
- Handled high-pressure situations calmly, effectively managing multiple tasks while maintaining a professional demeanor throughout busy shifts in the emergency room.
- Continuously updated knowledge on insurance policies, medical terminology, and regulatory guidelines to stay current with industry standards.
- Enhanced patient satisfaction by providing timely assistance and addressing their concerns during the registration process.
- Assisted with patient discharge procedures, ensuring all necessary paperwork was completed and properly filed for future reference.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Customer Service Representative
Wells Fargo
01.2021 - 09.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Provided expert product knowledge to customers, recommending suitable banking solutions tailored to their needs.
- Streamlined online banking processes for improved efficiency and user experience.
- Continuously updated knowledge on banking regulations to ensure full compliance during daily operations.
- Strengthened customer relationships by providing personalized financial advice and identifying suitable banking products.
- Reduced errors in transactions with vigilant attention to detail and adherence to banking regulations.
- Enhanced client satisfaction by providing tailored business banking solutions and personalized consultations.
- Delivered comprehensive training on banking products and services, increasing staff expertise.
- Enhanced customer experience by addressing and resolving electronic banking issues in a timely manner.
- Offered assistance with online banking platforms, helping customers navigate digital services with ease.
- Enhanced client satisfaction by delivering personalized banking solutions tailored to their unique financial needs.
Service Center Associate
Fedex Freight
01.2019 - 01.2021
- Enhanced customer satisfaction by providing timely and accurate information on products and services.
- Developed strong rapport clientele fostering sense trust dependability their minds thus reinforcing brand image desired market positioning strategy pursued organization overall commercial interests perspective long run term basis.
- Collaborated with team members to achieve shared goals, promoting a supportive and cohesive work environment.
- Established strong relationships with customers, resulting in repeat business and increased loyalty to the service center.
- Exceeded performance objectives consistently by prioritizing tasks effectively according to urgency and importance within the context of broader organizational goals.
- Supported sales efforts through cross-selling additional products or services when appropriate opportunities presented themselves during customer interactions.
- Ensured compliance with company policies and procedures by consistently adhering to established guidelines during daily operations.
- Demonstrated excellent problem-solving skills, addressing complex customer inquiries with ease and professionalism.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
Education
Bachelors of Social Work
Walden University
Minneapolis, MNHigh School Diploma -
Linden High School
Linden, NJSkills
- HIPAA compliance
- Strong organization
- Patient confidentiality
- Microsoft office
- Patient registration
- Insurance verification
- Appointment scheduling
- Follow-up skills
- Proactive approach
- Healthcare systems
- Policy adherence
- Medical billing
- Medical records
- Cross-functional coordination
- Office equipment
- Collaboration
- Customer service
- Problem-solving
- Friendly and outgoing
- Multitasking and organization
- Team collaboration
- Verbal and written communication
- Money handling
- Patient check-in
- Patient education
- Registration and admissions
- Electronic health records
- Data entry
Timeline
ER Patient Access - Admitting
Sovah Health Martinsville
09.2024 - Current
Human Services Assistant III
Henry-Martinsville DSS
11.2023 - 09.2024
911 Emergency Dispatcher
Medic 911
03.2023 - 09.2023
Emergency Room Registration Clerk
Atrium Health
01.2022 - 12.2022
Customer Service Representative
Wells Fargo
01.2021 - 09.2021
Service Center Associate
Fedex Freight
01.2019 - 01.2021
Bachelors of Social Work
Walden University
High School Diploma -
Linden High School