Ashley Cruz

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Provided primary customer support to internal and external customers.
• Provided information regarding charge accounts and loyalty programs.
• Consulted with outside parties to resolve discrepancies and create expert solutions.
• Responded to customer requests for products, services and company information.
• Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Trained staff on operating procedures and company services.

• Provided excellent customer service by greeting customers and meeting quality expectations.
• Assisted other team members to achieve goals.
• Took orders, prepared meals and collected payments.
• Prepared and cooked food orders for customers by noting customizations and portion sizes.
• Understands handling and sanitation.

Currently on board to complete my associates in Nursing.