Ashley Cruz
Fort Worth,TX
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Workforce Specialist
JP Morgan Chase
Fort Wor, TX
09.2012 - Current
- Ensured compliance with applicable regulations throughout the life cycle of a project.
- Provided feedback on deliverables from colleagues to ensure quality standards were met.
- Assisted customers by facilitating product training and demonstrations to improve overall knowledge of features and functions
- Worked with cross-functional teams to achieve goals.
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Utilized various software and tools to streamline processes and optimize performance.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
High School Diploma -
Genaro Cautiño High School
Guayama, PR06-1998
Skills
- Employee relations
- Customer training
- Process optimization
- Performance tracking
- Team building
- Customer service
- Workplace diversity
- Resolving issues
- Workforce management
Languages
Spanish
Professional
English
Professional
Accomplishments
- Employee of the Month
- Recognitions received by team and team leaders.
- Achieved Strong Performance for Annual Review.
Timeline
Workforce Specialist
JP Morgan Chase
09.2012 - Current
High School Diploma -
Genaro Cautiño High School