Ashley D'Argento
Hanover Park,IL
Summary
Proactive Patient Service Specialist and Dental Assistant with extensive experience in improving patient satisfaction, ensuring HIPAA compliance, and maintaining a sterile work environment. Skilled in appointment scheduling, insurance verification, and providing chairside assistance. Bringing strong healthcare systems knowledge and a commitment to advancing patient care.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Patient Service Specialist
Eagle Falls Dentistry
01.2023 - Current
- Improved patient satisfaction by providing efficient and friendly service during phone calls, and scheduling appointments.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
- Added insurance, scheduled appointments and worked on patient follow ups with canceled appointments.
Dental Assistant
Eagle Falls Dentistry
04.2022 - 01.2023
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
Dental Assistant
Mint Dental
01.2014 - 01.2023
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Provided excellent patient care through positive relations and explanations of procedures.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Created dental impressions both alginate and digitally used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Answered phones, presented treatment plans and scheduled future appointments.
Education
No Degree - Dental Assisting
Illinois School of Health Careers
Chicago05.2013
No Degree - Cosmetology
Pivot Point Academy
Bloomingdale, IL06.2011
High School Diploma -
Fenton High School
Bensenville, IL05.2010
Skills
- Appointment Scheduling
- Patient confidentiality
- Healthcare Systems Knowledge
- Insurance Verification
- Customer Service
- Multitasking and Organization
- Team Leadership
- Computer-Skilled in Open dental and Dentrix, scheduling treatment plans and entering insurance
- Sealants, polishing, temporary crown fabrication along with alginate and digital impressions
Certification
- Coronal polished certified
- Fissure and Sealant certified
- CPR certified
Timeline
Patient Service Specialist
Eagle Falls Dentistry
01.2023 - Current
Dental Assistant
Eagle Falls Dentistry
04.2022 - 01.2023
Dental Assistant
Mint Dental
01.2014 - 01.2023
No Degree - Dental Assisting
Illinois School of Health Careers
No Degree - Cosmetology
Pivot Point Academy
High School Diploma -
Fenton High School
- Coronal polished certified
- Fissure and Sealant certified
- CPR certified
Similar Profiles
Sadie PleweSadie Plewe
Dental Assistant at Timber Falls Pediatric DentistryDental Assistant at Timber Falls Pediatric Dentistry
Diemont FerrieraDiemont Ferriera
FOOD RUNNER at Eagle Falls SpurFOOD RUNNER at Eagle Falls Spur
Vaishvi PatelVaishvi Patel
Dental Receptionist at Dentistry On The FallsDental Receptionist at Dentistry On The Falls