Ashley Davis
Jackson,MI
Summary
Dynamic professional with a proven track record enhancing customer satisfaction and account accuracy through exceptional organizational skills and effective communication. Excelled in billing resolutions and customer engagement, fostering loyalty and driving business growth. Demonstrates adaptability and professionalism, ensuring high-quality service delivery and operational efficiency.
Overview
19
19
years of professional experience
Work History
Account Specialist
American 1 Credit Union
Chelsea, MI
01.2024 - 12.2024
- Set up new customer accounts and updated existing profiles with latest information.
- Completed routine and complex account updates to resolve problems.
- Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
- Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
- Resolved complex billing and payment issues for balanced, accurate accounts.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Developed, maintained and utilized diverse client base.
- Built relationships with customers and community to promote long term business growth.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Adhered to standards of quality and service as well as all compliance requirements.
- Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
- Collaborated with sales team to upsell products and services, resulting in higher revenue generation.
- Reviewed account activity to assess financial status and evaluate discrepancies.
- Reconciled customer accounts and identified discrepancies for further investigation.
- Presented professional image consistent with company's brand values.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Recorded accurate and efficient records in customer database.
- Informed customers of promotions to increase sales productivity and volume.
- Maintained current knowledge of evolving changes in marketplace.
- Stayed current on company offerings and industry trends.
- Attended monthly sales meetings and quarterly sales trainings.
- Kept detailed records of daily activities through online customer database.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Tailored communication strategies to match client preferences, enhancing engagement and information clarity.
- Resolved complex account issues, restoring client confidence and preserving business relationships.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
Dispatch
Modern Waste Systems
Napoleon, MI
02.2012 - 02.2016
- Enhanced team productivity by providing ongoing training and support to dispatch staff members.
- Maintained detailed records of all driver activities, allowing for easy review.
- Coordinated timely pickup of waste receptacles by working closely with drivers and dispatch teams.
- Maintained route plans and communicated barriers to dispatch.
- Enhanced communication between drivers and office staff through regular updates on pickup status and potential issues.
- Adapted quickly to changing situations, ensuring uninterrupted dispatch operations during emergencies.
- Streamlined dispatch operations by implementing efficient routing and scheduling strategies.
- Increased customer satisfaction by ensuring timely pickup and maintaining clear communication with dispatch.
- Assisted in implementing a new dispatch software system, leading to improved operational efficiency.
- Managed radio communications between dispatch center and drivers during major incidents or events.
Bartender
Hawkeyes Bar & Grill
Brooklyn, MI
04.2007 - 01.2009
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Assistant Manager
Deb Shops
Jackson, MI
06.2006 - 04.2008
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Education
Napoleon High School
Napoleon, MI 2005
Skills
- Microsoft office proficiency
- Customer engagement
- Billing resolutions
- Account investigations
- Processing payments
- Excellent communication
- Account servicing
- Decision-making
- Cash handling
- Team building
- Point of sale operation
- Opening and closing procedures
- Teamwork and collaboration
- Time management
- Problem-solving
- Attention to detail
- Multitasking
- Reliability
- Customer satisfaction
- Organizational skills
- Team collaboration
- Team leadership
- Effective communication and listening
- Adaptability and flexibility
- Task prioritization
- Self motivation
- Professionalism
Timeline
Account Specialist
American 1 Credit Union
01.2024 - 12.2024
Dispatch
Modern Waste Systems
02.2012 - 02.2016
Bartender
Hawkeyes Bar & Grill
04.2007 - 01.2009
Assistant Manager
Deb Shops
06.2006 - 04.2008
Napoleon High School