Ashley Dean
Brunswick,GA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Motivated with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
5
5
years of professional experience
Work History
Server
Reid's Apothecary
07.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Server Manager
TDs Of Clemson
06.2021 - 06.2023
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Led team of servers to consistently meet customer service and sales targets.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Monitored server performance and provided feedback to enhance server delivery.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Head Lifeguard
Swim Atlanta
04.2019 - 06.2021
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Trained and managed team of lifeguards on pool safety and risk management protocols.
- Cooperated fully with manager to identify areas of concern and ascertain reliable methods for remediation.
- Responded to life-threatening emergencies and provided first aid and CPR.
- Provided customer service and responded to inquiries and complaints for optimal guest satisfaction.
- Conducted maintenance checks and repairs regulary on pool equipment to enhance safety.
Education
Bachelor of Science - Hospitality Administration And Management
College of Coastal Georgia
Brunswick, GA12.2025
Skills
- Guest Engagement
- Safe Food Handling
- Order Management
- Food Running
- Menu Presentation
- Personnel Training
- Assignment Delegation
- Customer Service Management
Languages
Spanish
Limited Working
Timeline
Server
Reid's Apothecary
07.2023 - Current
Server Manager
TDs Of Clemson
06.2021 - 06.2023
Head Lifeguard
Swim Atlanta
04.2019 - 06.2021
Bachelor of Science - Hospitality Administration And Management
College of Coastal Georgia
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