Ashley Delia
Orlando,Florida
Summary
I'm an experienced Pharmacy Technician with a strong understanding of all aspects of pharmacy operations. I'm excited to bring skills and expertise to this company. I’m quick and accurate when filling prescription orders and enjoy building strong relationships with customers to support business growth and loyalty. I’m a team player who’s committed to working together to provide excellent customer service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Registered Pharmacy Technician
Walgreen's Pharmacy
06.2023 - Current
- Utilized advanced computer systems for prescription processing tasks such as inputting orders, updating patient profiles, and generating labels accurately.
- Communicated with insurance companies resolving billing issues promoting seamless coverage for customers.
- Developed strong relationships with patients through compassionate approach to care delivery, resulting in increased satisfaction scores.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Coordinated verification and filling of more than 105 daily prescriptions in high-volume pharmacy environment.
Pharmacy Tech Customer Service
Optumrx
02.2018 - 06.2022
- Assisted customers in navigating insurance claims, resulting in fewer denials and improved coverage understanding.
- Expedited prescription refills with timely coordination between patients, prescribers, and insurance companies.
- Collaborated with pharmacists to resolve drug therapy issues, optimizing patients'' overall health outcomes.
- Ensured regulatory compliance by diligently adhering to pharmacy policies, procedures, and applicable laws during daily operations.
- Supported team members in achieving company goals by consistently meeting individual performance targets.
Education
Associate of Arts - General Studies
Valencia College
Orlando, FL06.2021
High School Diploma -
Freedom High School
Orlando, FL06.2013
Skills
- HIPAA Compliance
- Labeling Accuracy
- Insurance Verification
- Insurance Billing
- Pharmacy Law Compliance
- Team Collaboration
- Problem-solving skills
- Answering customer questions
- Prescription Filling
- Patient confidentiality
- Confidentiality and HIPAA
- Verifying orders
Certification
- RPhT - Registered Pharmacy Technician
Languages
Haitan Cerole
Full Professional
Timeline
Registered Pharmacy Technician
Walgreen's Pharmacy
06.2023 - Current
Pharmacy Tech Customer Service
Optumrx
02.2018 - 06.2022
Associate of Arts - General Studies
Valencia College
High School Diploma -
Freedom High School