Ashley De Los Santos
Laredo,TX
Summary
With a proven track record at Colmena Bar & Grille, I excel in delivering exceptional customer service and maintaining high cleanliness standards. My expertise in cash handling and ability to foster guest engagement have significantly enhanced dining experiences, showcasing my strong work ethic and hospitality service expertise.
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
7
7
years of professional experience
Work History
Server
Colmena Bar & Grille
07.2024 - Current
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Personal Shopper
HEB Grocery Store
02.2022 - 09.2024
- Worked productively with customers to meet order requirements and service expectations.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Contributed to team objectives in fast-paced environment.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Cashier
Sweet Berry Frozen Yogurt
03.2021 - 07.2024
- Operated cash register to record transactions accurately and efficiently.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
Car Hop
Sonic
04.2018 - 03.2020
- Cleaned and maintained drive-in parking lots, picnic areas and building grounds to provide clean and attractive environment for customers.
- Operated headset communication system to take orders quickly and accurately from customers.
- Utilized strong multitasking abilities to balance multiple responsibilities simultaneously without sacrificing quality of service.
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
Education
Bachelor of Science - Psychology
Texas A&M International University
Laredo, TX05-2026
High School Diploma -
Joseph W. Nixon High School
Laredo, TX06-2020
No Degree - Psychology
Laredo College
Laredo, TX06-2020
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Memory retention
- Cleanliness standards
- Hospitality service expertise
- Professional Appearance
- Service prioritization
- Order Accuracy
- Quality Control
- Positive and professional
Languages
Spanish
Native or Bilingual
Timeline
Server
Colmena Bar & Grille
07.2024 - Current
Personal Shopper
HEB Grocery Store
02.2022 - 09.2024
Cashier
Sweet Berry Frozen Yogurt
03.2021 - 07.2024
Car Hop
Sonic
04.2018 - 03.2020
Bachelor of Science - Psychology
Texas A&M International University
High School Diploma -
Joseph W. Nixon High School
No Degree - Psychology
Laredo College
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