Ashley Dengler
Pleasanton,CA
Summary
Executive Assistant and operations professional supporting C-suite executives and cross-functional teams in high-pressure environments. Expertise in optimizing reporting, managing records, and enhancing vendor relationships to improve operational efficiency. Recognized for implementing effective administrative processes that streamline workflows and ensure timely execution of critical tasks.
Overview
18
18
years of professional experience
Work History
PROPERTY ADMINISTRATOR
Lincoln Property Company
Alameda, CA
02.2022 - 05.2024
- Delivered administrative and analytical support to property managers in commercial real estate environments.
- Coordinated property management reports, invoices, and payment approvals for timely processing.
- Compiled and maintained accurate records to enhance operational efficiency.
- Processed purchase orders and prepared service contracts for property managers.
- Tracked tenant and vendor insurance requirements on a daily basis.
- Supported special projects and prioritized administrative tasks for property managers.
- Facilitated relationships among occupants, vendors, and management to improve communication and resolve issues.
EXECUTIVE ASSISTANT TO CEO
Great Western Transportation
Pleasanton, CA
06.2006 - 12.2022
- Provided comprehensive administrative support to CEO while managing competing departmental priorities.
- Facilitated interdepartmental communication to ensure timely execution of critical business activities.
- Prepared reports and financial data using Microsoft Excel for informed operational decision-making.
- Collaborated with operations manager to enhance accuracy and efficiency of sales team spreadsheets.
- Coordinated daily order processing with sales department, ensuring seamless workflow across all departments.
- Established carrier contracts by conducting credit checks, credential verifications, and agreement management.
- Reconfigured ACT CRM to optimize its functionality as a centralized client information system.
OFFICE MANAGER (Receptionist / Administrative Assistant) (NorCal Branch)
Nevell Group
Concord, CA
05.2018 - 06.2019
- Provided administrative support for newly established branch of a commercial construction company and served as a liaison between the branch, corporate headquarters, and multiple internal departments.
- Coordinated office calendar, planned events, and arranged all internal business travel for staff.
- Served as a central liaison with corporate headquarters, IT, Safety, Estimating, Project Managers, and field offices.
- Oversaw complex payroll activities covering 20-30 concurrent active job sites and as many as 500 employees.
- Managed payroll requirements involving negotiated contract compliance and union standards, with weekly payroll expenses reaching approximately $500K.
- Tracked employee hours and overtime, including all employees working across multiple projects.
- Developed and implemented the branch's first onboarding process, including required safety training, PPE distribution, union confirmations, and E-Verify processes.
- Developed and documented payroll policies and procedures to enhance efficiency and accuracy.
- Trained employees on new payroll and operational processes; documented procedures adopted by other branches.
- Prepared department project summaries for bi-weekly corporate meetings.
SENIOR CUSTOMER SERVICE REPRESENTATIVE, Client Services
Yapstone
Walnut Creek, CA
04.2015 - 03.2017
- Managed payment issues, change requests, chargebacks, and fraud cases to optimize client activity.
- Created and resolved cases, enhancing client relationships and minimizing escalations.
- Supported property managers and residents by handling customer requests for online mobile payment solutions.
- Trained new hires on platforms while managing high-volume inquiries, averaging 180 calls daily.
- Assessed Zendesk templates for documenting customer activity, updating formats to improve workflow.
- Coordinated with account management, marketing, and human resources to streamline departmental processes.
- Delivered online and mobile payment solutions that enhanced user experience for global clients.
- Served as head of company culture committee, coordinating events and supporting cultural initiatives.
Education
Bachelor of Fine Arts (BFA) - Fashion Merchandising
Academy of Art University
San Francisco, CASkills
- Contract Administration
- Reporting
- Invoicing
- Excel Reporting and Data Management
- Records & Compliance
- Process Improvement
- Calendar Management
- Meeting Coordination
- Vendor Coordination
- Department Liaison
- Cross-Functional Coordination
- Project Support
- Executive Department & Administrative Support
- File Management
- Confidential Information Management
- Customer Service
- Stakeholder Relations
- Issue Resolution
- Conflict Resolution
- Software proficiency
Additional retail experience
- Madewell SALES ASSOCIATE July 2026 – Present
- Costco FRONT END ASSISTANT Nov 2025 – Jan 2026
- Saks Fifth Avenue OFF 5th ASSOCIATE, Merchandise Team July 2013 – Apr 2015
- Juicy Couture SALES ASSOCIATE & VISUAL Nov 2010 – Jan 2011
- Bebé (Walnut Creek, CA) SALES ASSOCIATE & VISION TEAM May 2005 – Jun 2006
- Bebé (Pleasanton, CA) SALES ASSOCIATE & VISUAL TEAM Aug 2002 – Jan 2003
Timeline
PROPERTY ADMINISTRATOR
Lincoln Property Company
02.2022 - 05.2024
OFFICE MANAGER (Receptionist / Administrative Assistant) (NorCal Branch)
Nevell Group
05.2018 - 06.2019
SENIOR CUSTOMER SERVICE REPRESENTATIVE, Client Services
Yapstone
04.2015 - 03.2017
EXECUTIVE ASSISTANT TO CEO
Great Western Transportation
06.2006 - 12.2022
Bachelor of Fine Arts (BFA) - Fashion Merchandising
Academy of Art University