Ashley Dent
Elkridge,MD
Summary
Detail-oriented Fine Dining Server and Bartender with over six years of experience in upscale, high-volume restaurants. Expertise in fine dining etiquette, wine and cocktail service, and menu knowledge. Committed to delivering attentive service and enhancing guest experiences through effective collaboration and efficiency.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Upscale Server and Bartender
Maximon
Baltimore, MD
03.2024 - Current
- Delivered exceptional food and beverage service, enhancing guest satisfaction in a fast-paced fine dining environment.
- Prepare and serve cocktails, wine, and specialty beverages with accuracy and consistency.
- Recommended menu items, cocktails, and wine pairings, contributing to increased guest enjoyment and repeat visits.
- Anticipate guest needs and resolve concerns promptly while maintaining the highest service standards.
- Collaborated with kitchen and management teams to streamline service processes and improve overall dining experience.
Fine Dining Server
The Center Club
Baltimore, MD
01.2023 - 03.2024
- Delivered personalized fine dining service to members and guests, enhancing their dining experience in an upscale private club.
- Demonstrate extensive knowledge of seasonal menus, wine selections, and specialty offerings.
- Managed multiple tables while ensuring exceptional attention to detail, contributing to overall guest satisfaction.
- Cultivated positive relationships with guests through attentive and professional hospitality, fostering loyalty and repeat visits.
Fine Dining Server
The Morton's Steakhouse
Baltimore, MD
01.2022 - 01.2023
- Delivered luxury dining experiences by providing attentive, guest-focused service.
- Facilitated guest experiences by advising on menu selections, wine pairings, and specialty items.
- Ensured order accuracy and seamless communication with kitchen staff to enhance service quality.
- Excelled in high-pressure, fast-paced environment, consistently delivering exceptional service to surpass guest expectations.
Education
Associate - Mass Communications
Community College of Baltimore County
Baltimore, MDSkills
- Fine dining
- Beverage Service
- Wine Knowledge
- Wine Pairings
- Mixology Techniques
- Upselling
- POS Systems
- Food & Beverage Knowledge
- High-Volume Service
- Multitasking
- Time Management
- Team Collaboration
- Conflict Resolution
- Guest Relations
- Payment Processing
Certification
- Certified Bartender
Charm City Bartending Academy - TAMS Alcohol Certification
Timeline
Upscale Server and Bartender
Maximon
03.2024 - Current
Fine Dining Server
The Center Club
01.2023 - 03.2024
Fine Dining Server
The Morton's Steakhouse
01.2022 - 01.2023
Associate - Mass Communications
Community College of Baltimore County