Summary
Overview
Work History
Education
Skills
References
Customer Service Skills
Timeline
Generic

Ashley D. Grable

Indianapolis,IN

Summary

Motivated professional eager to embrace new challenges. Demonstrates a strong work ethic and adaptability, with proven interpersonal skills. Capable of working independently and rapidly acquiring new competencies.

Overview

15
15
years of professional experience

Work History

Service Center Support

FedEx Freight
Indianapol, Indiana
01.2025 - Current
  • Created process documentation to support freight movement operations.
  • Entered shipment information into system, generating and correcting freight bills as needed.
  • Assisted city operations by checking in drivers and processing related documentation.
  • Ensured compliance with laws and regulations governing Hazmat and Canadian shipments.

Customer Care Associate/Dispatch Coordinator

Gordon Flesch Company
Indianapolis, IN
03.2021 - Current
  • Communicated directly with customers via phone and email to assess printing needs.
  • Scheduled and coordinated deliveries of new equipment to ensure timely arrival.
  • Placed supply orders for customers to maintain inventory levels.
  • Dispatched technicians to customer locations for prompt printer repairs.
  • Maintained up-to-date knowledge of company products and services to enhance support.
  • Participated in team meetings to share best practices for call handling.
  • Handled escalated customer concerns professionally, ensuring resolution and satisfaction.

Stay at Home Mom and In Home Daycare

Self-employeed
Indianapolis, IN
05.2013 - 12.2020
  • Fostered a safe environment for children to explore curiosity and creativity.
  • Established clear behavioral expectations to instill good manners across various settings.
  • Maintained positivity while demonstrating patience and understanding with children.

Route Specialist

DLF Distribution DBA The Indianapolis Star
05.2010 - 12.2019
  • Engage with customer service to uphold maximum quality delivery

Accounting Specialist/Administrative Assistant

Centerplate
Indianapolis, Indiana
10.2011 - 05.2013
  • Entered data into general ledger using QuickBooks to ensure accuracy and compliance.
  • Developed reports for month-end close, including account reconciliations.
  • Verified vendor invoices for accuracy prior to processing payments.
  • Monitored cash activity, prepared cash flow statements, and analyzed financial trends.
  • Participated in special projects to meet business objectives efficiently.
  • Assisted with internal audits by providing necessary documentation.
  • Reviewed and reconciled accounts payable invoices and payments for accuracy.
  • Created journal entries to document transactions in the general ledger accurately.

Financial Advisor/Insurance Specialist

Glendale Chiropractic D.B.A HealthSource
Indianapolis, Indiana
08.2010 - 10.2011
  • Executed insurance verification, billing, and patient scheduling processes efficiently.
  • Facilitated payment acceptance and recorded transactions accurately.
  • Interacted with attorneys and insurance companies to resolve client issues.
  • Processed EOBs and entered payments into system promptly.
  • Analyzed clients' financial situations, focusing on risk assessment and cash flow management.
  • Cultivated relationships with outside vendors, including attorneys and accountants.
  • Maintained precise records of all client interactions in compliance with regulations.
  • Identified new business opportunities through networking events and client referrals.

Education

Some College (No Degree) -

Indiana University, Purdue University Indianapolis
Indianapolis, IN

Skills

  • Customer service excellence
  • Inventory management
  • Data entry
  • Process documentation
  • Delivery coordination
  • Conflict resolution
  • Critical thinking
  • Clerical support
  • Cash handling expertise
  • Product knowledge
  • Integrity and loyalty
  • Dependability

References

Available Upon Request

Customer Service Skills

  • Twenty years in customer service
  • Experience in cash handling procedures
  • Personal interaction with customers to help them with product knowledge
  • Honesty, loyalty and dependability to customers as well as my co-workers

Timeline

Service Center Support

FedEx Freight
01.2025 - Current

Customer Care Associate/Dispatch Coordinator

Gordon Flesch Company
03.2021 - Current

Stay at Home Mom and In Home Daycare

Self-employeed
05.2013 - 12.2020

Accounting Specialist/Administrative Assistant

Centerplate
10.2011 - 05.2013

Financial Advisor/Insurance Specialist

Glendale Chiropractic D.B.A HealthSource
08.2010 - 10.2011

Route Specialist

DLF Distribution DBA The Indianapolis Star
05.2010 - 12.2019

Some College (No Degree) -

Indiana University, Purdue University Indianapolis

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