Ashley Donnelly
Attica,NY
Summary
Well qualified for the position of Asset Protection Manager. Strong communication skills verbally and written. Very observant and aware of my surroundings. Knowledgeable with computer and camera usage and review. Will make a great addtion to the Asset Protection Program.
Overview
6
6
years of professional experience
Work History
Office Manager
Tops Friendly Markets
08.2023 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Office Assistant
Tops Friendly Markets
05.2022 - 08.2023
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Enhanced office efficiency by organizing and maintaining filing systems both digitally and physically.
Manager on Duty
Tops Friendly Markets
02.2019 - 05.2022
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
Education
High School Diploma -
Attica Central School
Attica, NY06-2005
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Clear oral/written communication
- Scheduling and calendar management
- Administrative support
- Bookkeeping
- Document management
- Account reconciliation
- Mail handling
- Scheduling
- Staff management
- Employee supervision
- Employee training
- Staff training
Timeline
Office Manager
Tops Friendly Markets
08.2023 - Current
Office Assistant
Tops Friendly Markets
05.2022 - 08.2023
Manager on Duty
Tops Friendly Markets
02.2019 - 05.2022
High School Diploma -
Attica Central School