Ashley Dougan
Texarkana,AR
Summary
Detail-oriented with strong organizational skills and a focus on customer service. Experienced in managing schedules and enhancing client interactions to improve overall satisfaction.
Overview
24
24
years of professional experience
Work History
Receptionist
Miller County Prosecuting Attorney's Office
Texarkana, AR
08.2025 - Current
- Greeted and directed visitors, ensuring a welcoming environment for clients and staff.
- Managed incoming calls, routing inquiries to appropriate personnel efficiently.
- Scheduled appointments, coordinating calendars for attorneys and clients effectively.
- Maintained accurate filing system, organizing legal documents for easy access.
- Assisted in preparation of case files, supporting attorneys with necessary information.
- Processed incoming mail and deliveries, distributing items promptly to relevant departments.
- Utilized office software to create documents and maintain communication records accurately.
- Collaborated with team members to improve office workflow and enhance client service quality.
- Responded to inquiries from callers seeking information.
Head Volleyball Coach
Trinity Christian School
Texarkana, AR
07.2022 - 10.2025
- Developed and implemented comprehensive training programs to enhance player skills and teamwork.
- Analyzed game performance data to refine strategies and improve competitive outcomes.
- Fostered positive team culture through mentorship, communication, and conflict resolution techniques.
- Coordinated logistics for practices, games, and tournaments ensuring smooth operations and preparedness.
- Collaborated with athletic department to align program goals with school mission and values.
- Engaged parents and community stakeholders to build support for volleyball program initiatives.
- Monitored academic status of volleyball student-athletes for eligibility requirements.
- Instructed players, both individually and in groups, on rules and regulations for volleyball.
- Developed and implemented useful and progressive training plans to improve skills of athletes of all ages and abilities.
Trial Court Coordinator
Judge Brent Haltom
Texarkana, AR
11.2022 - 07.2024
- Coordinated case management activities, ensuring timely updates and communication among stakeholders.
- Managed scheduling for court hearings, optimizing calendar usage for efficiency.
- Developed and maintained comprehensive filing systems to enhance document retrieval processes.
- Facilitated client interactions by providing accurate information and addressing inquiries promptly.
- Streamlined workflow procedures, improving office efficiency and reducing turnaround times for case reviews.
- Entered data, generated reports, and produced tracking documents.
Receptionist
Trinity Christian School
Texarkana, AR
09.2022 - 11.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Office Manager
Miller County Prosecuting Attorney's Office
Texarkana, AR
01.2015 - 09.2022
- Managed office operations, ensuring efficient workflow and compliance with legal standards.
- Developed and implemented office policies to enhance productivity and staff performance.
- Coordinated case management systems, streamlining information sharing among legal teams.
- Oversaw scheduling of court hearings, optimizing resource allocation for maximum efficiency.
- Trained and mentored new administrative staff, fostering a collaborative work environment.
- Facilitated communication between departments, improving interoffice collaboration and response times.
- Evaluated and improved administrative processes, enhancing overall operational effectiveness.
- Prepared reports and documentation for legal proceedings, ensuring accuracy and adherence to deadlines.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
Victim Witness Coordinator
Miller County Prosecuting Attorney's Office
Texarkana, AR
03.2004 - 01.2015
- Coordinated support services for victims and witnesses during legal proceedings.
- Facilitated communication between victims, witnesses, and legal personnel.
- Developed safety plans to ensure protection of vulnerable individuals.
- Organized and conducted informational sessions on victim rights and resources.
- Assisted in case preparation by gathering pertinent information from victims.
- Provided emotional support and guidance to improve recovery processes for clients.
- Developed comprehensive case files, maintaining accurate records for efficient case management.
- Fostered trust with clients by maintaining confidentiality of sensitive information at all times.
- Coordinated transportation arrangements for witnesses as needed, ensuring punctual attendance at court hearings.
Deputy Clerk
Miller County Circuit Clerks Office
Texarkana, AR
03.2002 - 03.2004
- Processed legal documents ensuring compliance with court procedures and regulations.
- Maintained accurate case records and facilitated access to public information.
- Coordinated scheduling for court hearings, optimizing resource allocation.
- Assisted in training new clerks on office protocols and systems usage.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Provided exceptional customer service to the public, answering inquiries and directing individuals to appropriate resources.
- Managed financial transactions including fee collections, disbursements, and record-keeping with accuracy and integrity.
Education
High School Diploma -
NAI Christian School
Texarkana, TXNo Degree -
Texarkana College
Texarkana, TXSkills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer/Client relations
Timeline
Receptionist
Miller County Prosecuting Attorney's Office
08.2025 - Current
Trial Court Coordinator
Judge Brent Haltom
11.2022 - 07.2024
Receptionist
Trinity Christian School
09.2022 - 11.2022
Head Volleyball Coach
Trinity Christian School
07.2022 - 10.2025
Office Manager
Miller County Prosecuting Attorney's Office
01.2015 - 09.2022
Victim Witness Coordinator
Miller County Prosecuting Attorney's Office
03.2004 - 01.2015
Deputy Clerk
Miller County Circuit Clerks Office
03.2002 - 03.2004
High School Diploma -
NAI Christian School
No Degree -
Texarkana College