Ashley Duarte
New Port Richey,FL
Summary
Dynamic Assistant Manager with a proven track record at Pizza Hut, excelling in team leadership and operations management. Skilled in staff training and conflict resolution, I enhanced service quality and customer satisfaction. Adept at optimizing workflows, I successfully coordinated schedules to improve efficiency during peak hours.
Overview
19
19
years of professional experience
Work History
Assistant Manager
Pizza Hut
10.2015 - Current
- Assisted in daily operations, ensuring smooth workflow and effective team collaboration.
- Supported management in implementing operational procedures to enhance efficiency.
- Engaged in staff training sessions to improve service quality and customer satisfaction.
- Contributed to inventory management by tracking stock levels and assisting with replenishment.
- Ran shifts doing production and management work alone.
- Coordinated scheduling of team members to optimize coverage during peak hours.
- Monitored compliance with safety standards, promoting a secure work environment for all staff.
- Provided administrative support by maintaining records and preparing reports for management review.
- Assisted in resolving customer inquiries and issues, fostering positive client relationships.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Server
Aquafinz
11.2012 - 09.2014
- Provided exceptional customer service in fast-paced dining environment.
- Assisted in menu knowledge and food recommendations for guests.
- Maintained cleanliness and organization of dining areas and service stations.
- Collaborated with kitchen staff to ensure timely order delivery.
- Adapted to changing customer demands while maintaining quality service.
- Supported training of new servers on operational procedures and best practices.
- Resolved customer complaints promptly to enhance overall dining experience.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Hostess/to Go
Zerillos Italian Grill
05.2007 - 10.2012
- Welcomed guests and managed seating arrangements to optimize flow and guest satisfaction.
- Assisted with menu knowledge, providing recommendations to enhance dining experience.
- Coordinated reservation system to ensure accurate bookings and minimize wait times.
- Collaborated with servers and kitchen staff to maintain efficient service during peak hours.
Education
High School Diploma - Basic Study
Hernando High School
Brooksville, FLSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Task delegation
- Conflict resolution
- Workload management
- Team building
- Employee scheduling
- Operations management
Timeline
Assistant Manager
Pizza Hut
10.2015 - Current
Server
Aquafinz
11.2012 - 09.2014
Hostess/to Go
Zerillos Italian Grill
05.2007 - 10.2012
High School Diploma - Basic Study
Hernando High School