Ashley Duit
West Des Moines,IA
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
5
5
years of professional experience
Work History
New Business Case Manager
Sammons Financial Group
West Des Moines, IA, IA
07.2024 - Current
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Developed effective working relationships with team members across multiple departments.
- Maintained detailed records of customer interactions and transactions for future reference.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Contact Center Team Lead
Athene
West Des Moines, IA
05.2023 - Current
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Increased efficiency and team productivity by promoting operational best practices.
- Collaborated cross-functionally with other departments to develop integrated solutions for client needs.
- Trained team members on performance metrics and consumer behavior identification.
- Set performance targets for team members, holding them accountable for meeting goals and celebrating successes together.
Contact Center Representative
Athene
West Des Moines, IA
07.2022 - 05.2023
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers on company systems, form completion, and access to services.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Delivered prompt service to prioritize customer needs.
Daycare Teacher
Traditions
Clive, IA
01.2022 - 07.2022
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Helped new preschool children get used to classes by giving one-on-one support.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Maintained accurate documentation of student progress, behavior incidents, and parent-teacher conferences for review as needed.
Non-Fraud Credit Card Claims Representative
Wells Fargo
West Des Moines, IA
11.2019 - 01.2022
- Generated, posted and attached information to claim files.
- Updated claims system to track claim status and provide relevant information to other department.
- Reviewed outstanding requests and redirected workloads to complete projects on time.
- Researched and analyzed complex claims to determine next steps and possible outcomes.
Education
High School Diploma -
Chariton High School
Chariton, IA01.2013
Skills
- Complaint resolution
- Call Monitoring
- Relationship Building
- Policies and Procedures Adherence
- Reliability
- Relationship building
- Written communication
Education
Chariton, IA
Contact
West Des Moines, IA 50263
Timeline
New Business Case Manager
Sammons Financial Group
07.2024 - Current
Contact Center Team Lead
Athene
05.2023 - Current
Contact Center Representative
Athene
07.2022 - 05.2023
Daycare Teacher
Traditions
01.2022 - 07.2022
Non-Fraud Credit Card Claims Representative
Wells Fargo
11.2019 - 01.2022
High School Diploma -
Chariton High School