Princess Warlington
Customer Service Representative
Jonesboro,GA
Summary
Passionate Customer Service Representative who provides top- tier proficiency in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
New Business Case Manager
The Jacobson Group Insurance Staffing
Remote
09.2022 - 12.2022
- Defined clear targets and objectives and communicated to other team members.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Developed detailed plans based on broad guidance and direction.
Claims Representative
Genworth
Richmond, VA
11.2018 - 05.2022
- Researched and analyzed complex claims to determine next steps and possible outcomes.
- Examined reports, accounts, and evidence to determine integrity and accuracy of information.
- Developed in-depth understanding of insurance policies and procedures to give accurate recommendations to suit clients' needs.
- Reviewed outstanding requests and redirected workloads to complete projects on time.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Prepared insurance claim forms or related documents and reviewed for completeness.
Customer Service Representative
TruGreen Lawn Care
Richmond, VA
07.2017 - 11.2018
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Supervisor
Walmart
Chesterfield, VA
03.2016 - 12.2016
- Coached employees through day-to-day work and complex problems.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
Assistant Manager
CHKD Thrift Store
Richmond, VA
01.2015 - 03.2016
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Front End Customer Service Associate
Kroger
Richmond, VA
10.2009 - 11.2014
- Created and maintained pleasant and calming environment to deliver excellent experience for members and guests.
- Kept abreast of in-house and area functions to answer questions and concerns in-person and on telephone.
- Maintained up-to-date knowledge of product and service changes.
- Greeted and verified members and guests upon entry to optimize security.
Skills
Self-Motivated
Problem-Solving
Dependable and Responsible
Policy understanding
Documentation review
Prior authorization processing
Insurance coverage verification
Decision-Making
Report preparation
Complaint resolution
Employee performance evaluations
Staff Management
Organization and Time Management
Written Communication
Good Telephone Etiquette
Active Listening
Excellent Communication
Interpersonal Communication
Attention to Detail
Education
High School Diploma -
George Wythe High School
Richmond, VA 09.2005 - 06.2009
Certification
Certified Life Purpose Life Coach
Certified Life Purpose Coach
From a child I knew I had a calling over my life to help serve the needs of others. It was during the pandemic Where I Challenged myself to rise above the chaos around me and educate myself on how to help others do the same. August 2, 2021 I completed my online courses through
Transformation Academy. My Goal is to become a Master Life coach by May 2023.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The supernatural is the natural not yet explained.
Elbert Hubbard
Timeline
New Business Case Manager
The Jacobson Group Insurance Staffing
09.2022 - 12.2022
Certified Life Purpose Life Coach
08-2021
Claims Representative
Genworth
11.2018 - 05.2022
Customer Service Representative
TruGreen Lawn Care
07.2017 - 11.2018
Customer Service Supervisor
Walmart
03.2016 - 12.2016
Assistant Manager
CHKD Thrift Store
01.2015 - 03.2016
Front End Customer Service Associate
Kroger
10.2009 - 11.2014
High School Diploma -
George Wythe High School
09.2005 - 06.2009