Princess Warlington
Customer Service Representative
Jonesboro,GA
Summary
Passionate Customer Service Representative who provides top- tier proficiency in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
New Business Case Manager
The Jacobson Group Insurance Staffing
Remote
09.2022 - 12.2022
- Defined clear targets and objectives and communicated to other team members.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Developed detailed plans based on broad guidance and direction.
Claims Representative
Genworth
Richmond, VA
11.2018 - 05.2022
- Researched and analyzed complex claims to determine next steps and possible outcomes.
- Examined reports, accounts, and evidence to determine integrity and accuracy of information.
- Developed in-depth understanding of insurance policies and procedures to give accurate recommendations to suit clients' needs.
- Reviewed outstanding requests and redirected workloads to complete projects on time.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Prepared insurance claim forms or related documents and reviewed for completeness.
Customer Service Representative
TruGreen Lawn Care
Richmond, VA
07.2017 - 11.2018
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Supervisor
Walmart
Chesterfield, VA
03.2016 - 12.2016
- Coached employees through day-to-day work and complex problems.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
Assistant Manager
CHKD Thrift Store
Richmond, VA
01.2015 - 03.2016
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Front End Customer Service Associate
Kroger
Richmond, VA
10.2009 - 11.2014
- Created and maintained pleasant and calming environment to deliver excellent experience for members and guests.
- Kept abreast of in-house and area functions to answer questions and concerns in-person and on telephone.
- Maintained up-to-date knowledge of product and service changes.
- Greeted and verified members and guests upon entry to optimize security.
Skills
Self-Motivated
undefinedEducation
High School Diploma -
George Wythe High School
Richmond, VA 09.2005 - 06.2009
Certification
Certified Life Purpose Life Coach
Certified Life Purpose Coach
From a child I knew I had a calling over my life to help serve the needs of others. It was during the pandemic Where I Challenged myself to rise above the chaos around me and educate myself on how to help others do the same. August 2, 2021 I completed my online courses through
Transformation Academy. My Goal is to become a Master Life coach by May 2023.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The supernatural is the natural not yet explained.
Elbert Hubbard
Timeline
New Business Case Manager
The Jacobson Group Insurance Staffing
09.2022 - 12.2022
Certified Life Purpose Life Coach
08-2021
Claims Representative
Genworth
11.2018 - 05.2022
Customer Service Representative
TruGreen Lawn Care
07.2017 - 11.2018
Customer Service Supervisor
Walmart
03.2016 - 12.2016
Assistant Manager
CHKD Thrift Store
01.2015 - 03.2016
Front End Customer Service Associate
Kroger
10.2009 - 11.2014
High School Diploma -
George Wythe High School
09.2005 - 06.2009
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