Summary
Overview
Work History
Education
Skills
Careerbackground
Timeline
Generic

Ashley Dukes

Effingham,SC

Summary

To be positioned as an employee in your facility

Energetic and motivated hard worker People oriented Ability to carry out instructions verbal and written Works well as a strong team member as well as independently Effective organizational skills Ability to work at a fast pace error free Excellent customer service skills Positive attitude Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

16
16
years of professional experience

Work History

Customer Service Representative

Syracuse
Kingstree, SC
03.2017 - 10.2020
  • Provided exceptional customer service to ensure customer satisfaction.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Answered customer inquiries via phone, email, and chat.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Resolved customer complaints promptly and efficiently.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Substitute Cafeteria Worker & Substitute Teachers

Kelly Service
Florence, SC
10.2015 - 03.2017
  • Evaluate prepared food for flavor, appearance, and temperature to provide items accepted by students, staff and mandated health standards
  • Prepares food and beverage items according to recipes and food preparation procedures
  • Merchandise food and beverage items to serve students and staff in efficient manner
  • Report needed supplies and equipment malfunctions to manager to reorder or restock
  • Clear tables and clean soiled dishes
  • Maintained effective classroom management strategies and applied advanced teaching capabilities in all subject areas
  • Followed and taught lesson plans assigned, by permanent teacher for students' in grades elementary
  • Present educational material with diverse teaching strategies designed to effectively address each student's learning style and ability, including lecture, discussion, demonstration, and cooperative learning.

Bakery Clerk

Food Lion
Kingstree, SC
12.2009 - 10.2015
  • Baked, shaped and finished high quality breads
  • Cleaned bakery machinery, equipment, storage and preparation areas
  • Arranged freshly baked cakes, pies, muffins, rolls and other baked good for display cases
  • Kept work areas organized and sanitized.

Sales Representative

Jay Vender
Austell, GA
02.2005 - 10.2009
  • Assisting park attendees with checkouts and needs efficiently and closing of sales
  • Completing all required paperwork accurately
  • Providing local area information and directions to guests
  • Cleaned, stocked, and restocked workstations
  • Exceeded monthly sales goals and new customer penetration
  • Introduced and sold new products to customers
  • Successfully contributed to all company sales team product promotions.

General office assistant Internship

Atlanta ENT Sinus and Allergy
Marietta, GA
03.2008 - 04.2008
  • Answer telephones, direct calls and take messages
  • Compile, copy, sort, and file records of office activities, business transactions, and other activities
  • Review files, records, and other documents to obtain information to respond to requests
  • Process and prepare documents, such as business or government forms and expense reports.

Cafeteria Worker

Mountain View Elementary
Manchester, GA
09.2006 - 11.2006
  • Moved 50 lb boxes to check inventory of food supplies
  • Exercised food safety precautions to prevent foodborne illnesses
  • Performed cashier duties by taking payment for food items from students and faculty
  • Ensured food preparation spaces and dining areas were routinely cleaned.

Education

Bach -

University of Phoenix
Arizona City, AZ
01.2015

Diploma -

Chapel Hill High School
01.2005

Skills

  • Account updating
  • Data Entry
  • Inbound and Outbound Calling
  • Consultative Sales
  • Complaint resolution
  • Scheduling

Careerbackground

  • Kelly Service, Florence, SC, Substitute Cafeteria Worker & Substitute Teachers, 10/2015, 03/2017, Evaluate prepared food for flavor, appearance, and temperature to provide items accepted by students, staff and mandated health standards., Prepares food and beverage items according to recipes and food preparation procedures, Merchandise food and beverage items to serve students and staff in efficient manner, Report needed supplies and equipment malfunctions to manager to reorder or restock, Clear tables and clean soiled dishes, Maintained effective classroom management strategies and applied advanced teaching capabilities in all subject areas, Followed and taught lesson plans assigned, by permanent teacher for students' in grades elementary, Present educational material with diverse teaching strategies designed to effectively address each student's learning style and ability, including lecture, discussion, demonstration, and cooperative learning.
  • Food Lion, Kingstree, SC, Bakery Clerk, 12/2009, 10/2015, Baked, shaped and finished high quality breads, Cleaned bakery machinery, equipment, storage and preparation areas., Arranged freshly baked cakes, pies, muffins, rolls and other baked good for display cases., Kept work areas organized and sanitized
  • Atlanta ENT Sinus and Allergy, Marietta, GA, General office assistant Internship, 03/2008, 04/2008, Answer telephones, direct calls and take messages., Compile, copy, sort, and file records of office activities, business transactions, and other activities., Review files, records, and other documents to obtain information to respond to requests, Process and prepare documents, such as business or government forms and expense reports.
  • Mountain View Elementary, Manchester, GA, Cafeteria Worker, 09/2006, 11/2006, Moved 50 lb boxes to check inventory of food supplies, Exercised food safety precautions to prevent foodborne illnesses, Performed cashier duties by taking payment for food items from students and faculty, Ensured food preparation spaces and dining areas were routinely cleaned., Assist in planning of the meny and preparation of meals for events., Plan and budget event to maintain inventory., Provided excellent food and beverage service for events, Assisted with set-up of tables, linens, chairs, etc. for full service of banquet and dining events, Cleaned food preparation areas, cooking surfaces, and utensils, Maintained sanitation, health, and safety standards in work areas., Operated large-volume cooking equipment such as grills, deep-fat fryers, or griddles, Verified that prepared food met requirements for quality and quantity, Cleaned, stocked, and restocked workstations and display cases, Ordered and took delivery of supplies
  • Jay Vender, Austell, GA, Sales Representative, 02/2005, 10/2009, Employee during the months of February-October of each year.) Assisting park attendees with checkouts and needs efficiently and closing of sales., Completing all required paperwork accurately, Providing local area information and directions to guests, Cleaned, stocked, and restocked workstations, Exceeded monthly sales goals and new customer penetration., Introduced and sold new products to customers, Successfully contributed to all company sales team product promotions.

Timeline

Customer Service Representative

Syracuse
03.2017 - 10.2020

Substitute Cafeteria Worker & Substitute Teachers

Kelly Service
10.2015 - 03.2017

Bakery Clerk

Food Lion
12.2009 - 10.2015

General office assistant Internship

Atlanta ENT Sinus and Allergy
03.2008 - 04.2008

Cafeteria Worker

Mountain View Elementary
09.2006 - 11.2006

Sales Representative

Jay Vender
02.2005 - 10.2009

Bach -

University of Phoenix

Diploma -

Chapel Hill High School
Ashley Dukes