ASHLEY DUMAS
Honolulu,USA
Summary
Dynamic Operations Manager skilled in managing large-scale housing operations and fostering community connections. Proven expertise in financial tracking, staff development, and conflict resolution, leading to improved resident experiences and adherence to regulatory standards.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Community Director
Hunt Companies
Honolulu, Hawaii
07.2025 - 07.2026
- Managed daily operations for a military housing community of over 2,500 homes in line with government agreements and transaction documents.
- Supervised staff in hiring, training, performance reviews, and disciplinary actions to foster a skilled team.
- Developed community engagement strategies that increased resident participation and satisfaction, enhancing community cohesion.
- Led outreach efforts to build partnerships with local organizations and stakeholders.
- Monitored occupancy eligibility and housing standards while complying with federal and company regulations.
- Tracked financial performance, ensuring budget adherence and accurate cash flow reporting to maintain fiscal health.
- Performed inspections to confirm units met safety, habitability, and quality standards.
- Resolved resident concerns and supported timely completion of maintenance requests.
- Maintained detailed records and prepared daily, weekly, and monthly reports.
- Coordinated capital improvement projects and vendor management within budget guidelines.
Community Manager
Ohana Navy Family Housing
02.2022 - 07.2025
- Managed leasing, renewals, occupancy tracking, and compliance reporting to ensure optimal residency rates and adherence to regulations
- Served as primary contact for resident concerns, promptly resolving issues while ensuring compliance with policy and fair housing laws
- Coordinated maintenance and inspections, ensuring properties met habitability standards and resident satisfaction
- Managed daily housing operations supporting military families in compliance with housing regulations
- Assisted in budgeting, financial tracking, and operational reporting
- Trained and mentored staff to improve performance and service quality
Assistant Property Manager
RPM
12.2019 - 12.2022
- Administered housing programs, overseeing leasing, recordkeeping, and compliance to maintain operational standards
- Maintained accurate files for tenants, applications, and eligibility documentation
- Adhered to housing regulations and company policies
- Resolved tenant disputes and enforced lease terms, contributing to improved tenant satisfaction
- Coordinated tenant communications, ensuring timely responses and fostering positive relationships to enhance community engagement.
Leasing Consultant
Ohana Military Communities
01.2018 - 10.2019
- Processed applications and leases, ensuring timely move-ins aligned with housing policies
- Educated residents on program requirements, enhancing understanding and compliance
- Maintained compliance with fair housing laws
- Facilitated lease signings, maintaining adherence to military housing regulations.
Resident Services Specialist
Ohana Military Communities
01.2017 - 01.2018
- Coordinated resident services to foster community engagement and improve resident satisfaction.
- Served as liaison for residents on housing services and maintenance requests, ensuring timely resolution of concerns.
- Managed eligibility records and addressed inquiries on housing availability to facilitate informed resident decisions.
Education
Some College Coursework - Business Administration & Management
Waubonsee Community College
Sugar Grove, ILSkills
- Budgeting and reporting
- Regulatory compliance
- Operations management
- Vendor management
- Property maintenance
- Staff training
- Partnership building
- Conflict resolution
Certification
- Certified Apartment Manager (CAM)
- Certified Apartment Leasing Professional (CALP)
SUMMARY OF QUALIFICATIONS
- 8+ years of progressive experience in military and privatized government housing
- Extensive knowledge of housing compliance, occupancy standards, and regulatory requirements
- Proven ability to manage resident relations, resolve disputes, and ensure policy adherence
- Strong experience coordinating with military partners and government stakeholders
- Skilled in financial oversight, reporting, and budget management
ADDITIONAL INFORMATION
- Proficient in property management software and Microsoft Office
- Strong knowledge of housing regulations and resident service standards
Timeline
Community Director
Hunt Companies
07.2025 - 07.2026
Community Manager
Ohana Navy Family Housing
02.2022 - 07.2025
Assistant Property Manager
RPM
12.2019 - 12.2022
Leasing Consultant
Ohana Military Communities
01.2018 - 10.2019
Resident Services Specialist
Ohana Military Communities
01.2017 - 01.2018
Some College Coursework - Business Administration & Management
Waubonsee Community College