Ashley Edwards
Forney,TX
Summary
Professional and dependable customer service and administrative support specialist with over a decade of experience spanning customer relations, healthcare support, retail operations, and small business ownership. Proven ability to manage client relationships, resolve complex issues, handle financial transactions, and maintain organized records. Known for adaptability, clear communication, and delivering consistent, high-quality service in fast-paced environments.
Overview
13
13
years of professional experience
Work History
OWNER / LEAD CLEANER
A1 Housekeeping
12.2019 - Current
- Managed daily operations of a residential cleaning service.
- Delivered professional residential cleaning services prioritizing quality and customer satisfaction.
- Coordinated appointments and managed client communications to ensure timely, detailed service delivery.
- Managed supplies, processed payments, and addressed client concerns promptly and professionally.
- Developed and maintained client relationships for repeat business.
HEALTH SERVICE ASSOCIATE
RemX by Employbridge
09.2024 - 11.2025
- Facilitated patient enrollment in copay assistance and patient assistance programs, enhancing medication affordability and access for patients
- Coordinated communication among patients, family members, healthcare providers, and pharmacies to ensure seamless program participation
- Resolved billing discrepancies and copay card utilization concerns, ensuring patient satisfaction and program compliance
CASHIER
Walmart
01.2016 - 01.2017
- Managed cash, credit, and debit payments, ensuring accuracy and balanced cash drawer.
- Executed customer transactions with precision using POS systems, enhancing overall transaction flow.
- Provided friendly, professional customer service and resolved customer inquiries or concerns.
Customer Service Representative II
ADT Security
Irving, Texas
08.2012 - 07.2014
- Diagnosed and resolved inquiries using troubleshooting protocols, improving customer experience through effective support.
- Delivered customer service to resolve complaints, enhancing customer satisfaction through timely resolutions.
- Educated customers on product features and proper usage through clear instructions and guidance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Documented customer interactions, transactions, and feedback, contributing to streamlined follow-up and service improvement.
Education
Eastfield Community College - COMPLETED CORE CURRICULUM
Eastfield Community College
Mesquite, TX 08.2004 - 01/2006
Skills
- Data entry and record management
- Scheduling and client management
- Conflict resolution and problem-solving
- Active listening and relationship building
- Budgeting and expense tracking
- Problem-Solving
- Computer Literacy
- Project Management Tools
- Strong Communication
- Patient enrollment
- Billing resolution
Timeline
HEALTH SERVICE ASSOCIATE
RemX by Employbridge
09.2024 - 11.2025
OWNER / LEAD CLEANER
A1 Housekeeping
12.2019 - Current
CASHIER
Walmart
01.2016 - 01.2017
Customer Service Representative II
ADT Security
08.2012 - 07.2014
Eastfield Community College - COMPLETED CORE CURRICULUM
Eastfield Community College
08.2004 - 01/2006