Ashley Edwards
Montgomery,IL
Summary
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Overview
5
5
years of professional experience
Work History
Bartender
Downtown Social
Yorkville, IL
01.2026 - 07.2026
- Crafted and served a diverse range of cocktails and beverages, enhancing customer satisfaction.
- Resolved customer complaints effectively, maintaining a positive atmosphere in the establishment.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Bartender & Lead Server
Roadhouse 38
Lombard, IL
06.2024 - 01.2026
- Coordinated dining room setup and maintenance, optimizing workflow efficiency during peak hours.
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Developed strong rapport with regular customers, encouraging repeat business through genuine connection-building efforts.
- Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
- Improved overall table turnover rate by efficiently completing tasks such as clearing dishes and resetting tables between parties.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Server
Local Bar & Grille
Wood Dale, IL
03.2023 - 04.2024
- Delivered exceptional customer service in fast-paced environment, enhancing guest satisfaction.
- Managed multiple tables simultaneously, ensuring timely and accurate order processing.
- Collaborated with kitchen staff to communicate special requests and dietary restrictions effectively..
- Implemented suggestions for improving workflow efficiency, resulting in smoother service during peak hours.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Shift Leader
Smoothie King
Yorkville, IL
12.2021 - 06.2023
- Trained and mentored new team members on smoothie preparation and customer service standards.
- Resolved customer complaints promptly, enhancing overall customer experience and loyalty.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Education
High School Diploma -
Homeschooling
05.2022
Skills
- Customer service expertise
- Dining room management
- Strong multitasking
- Highly reliable
- Clear and effective communication
- Memory retention
- Service-oriented mindset
- Team training and development
Timeline
Bartender
Downtown Social
01.2026 - 07.2026
Bartender & Lead Server
Roadhouse 38
06.2024 - 01.2026
Server
Local Bar & Grille
03.2023 - 04.2024
Shift Leader
Smoothie King
12.2021 - 06.2023
High School Diploma -
Homeschooling