Ashley Englade
Houma,LA
Summary
Proven leader with a record of enhancing customer satisfaction and phone call service. Skilled in insurance verification, billing, and patient registration. Demonstrating exceptional team leadership and customer service. Expert in managing operations and staff, significantly improving operational efficiency.
Overview
12
12
years of professional experience
Work History
Office Retail Assistant Manager
Aqua Pools And Supplies
Houma, LA
11.2023 - Current
- Worked with sales by implementing effective merchandising strategies and optimized store layouts.
- Customer service. Answering phones, taking payments.
- Improved customer satisfaction through proactive engagement, attentive service, and positive personality
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
Physical Therapy Office Manager
Physicians Rehab Solutions
11.2017 - 11.2023
- Accomplished multiple tasks at once.
- Onboarded new employees with training and new hire documentation. Cross-trained existing employees to maximize performance.
- Greeted patients and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with patients and updated records.
- Assured authorizations/referrals have been approved with the proper CPT and ICD10 codes.
- Processed insurance billing, eligibility, benefits verification, and medical authorization requests.
- Resolved customer problems and complaints.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Maintained confidentiality of patient finances, records and health statuses.
- Medical records
- Administered routine exams and treatment for patients.
MRI Supervisor
Gulf Coast Orthopedics
Houma
08.2012 - 06.2017
- Communicated with patients, ensuring that medical information was kept private.
- Verified insurance benefits, collected patient payments, insurance authorizations. Billed out charges to insurance companies.
- Answered phone calls as customer service, and patient payments/insurance needs.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients and updated client records.
Education
Nursing
Nicholls State University
Thibodaux, LADiploma -
Terrebonne High School
Houma, LA05.2009
Skills
- Team Leadership
- Patient Registration
- Staff Management
- Billing and Denials
- Insurance Verification
- Schedule Management
- Phone Call Services
- Customer Service
- Efficient in Intergy, IntergyEHR, WebPT, and Phreesia
Timeline
Office Retail Assistant Manager
Aqua Pools And Supplies
11.2023 - Current
Physical Therapy Office Manager
Physicians Rehab Solutions
11.2017 - 11.2023
MRI Supervisor
Gulf Coast Orthopedics
08.2012 - 06.2017
Nursing
Nicholls State University
Diploma -
Terrebonne High School